Prasanth Thomas Email & Phone Number

Doha, Qa

Doha, Qatar

Doha, Qatar

Oversee day-to-day operations of the branch, managing a team and ensuring seamless operations.Develop and implement strategic plans aligned with organizational objectives, identifying growth opportunities and driving profitability.Manage budgeting and financial performance, analyzing data, and implementing cost-saving measures to achieve financial targets.Foster a customer-centric culture, leading customer service initiatives, and maintaining high levels of customer satisfaction.Monitor key performance indicators (KPIs) and operational metrics, analyzing data, identifying areas for improvement, and implementing strategies to enhance efficiency.Ensure compliance with industry regulations and internal policies, managing risk, and maintaining data security and privacy.Collaborate cross-functionally with departments and stakeholders, communicating effectively and driving collaboration to achieve business objectives.Develop and deliver training programs, providing guidance and coaching to team members to enhance skills and performance.Prepare performance reports, evaluating branch performance, and making recommendations for continuous improvement

Bahrain

Oversee and manage day-to-day operations of the ticketing company, ensuring seamless execution of events and movie screenings.Optimize ticket inventory, availability, and pricing to maximize revenue and customer satisfaction.Recruit, train, and lead a high-performing operations team, fostering a collaborative work environment.Implement operational policies, standards, and best practices to improve efficiency and service quality.Maintain strong relationships with vendors, negotiate contracts, and monitor performance to ensure cost-effectiveness and quality service delivery.Analyze data and metrics to identify trends, opportunities, and areas for improvement, making data-driven recommendations to enhance ticketing strategies and processes.Collaborate with customer service team to deliver exceptional customer experiences and resolve inquiries, concerns, and complaints.

Bahrain

• Managed the day-to-day operations of a leading online medical appointments platform, ensuring seamless functionality and superior user experience.• Collaborated with the technical team to identify and resolve platform issues, resulting in increased platform uptime and user satisfaction.• Implemented streamlined processes and automation strategies to optimize operational workflows, reducing appointment booking time by 20%.• Analyzed platform metrics and user feedback to identify areas for improvement and led cross-functional teams to implement enhancements accordingly.• Worked closely with the design and user experience teams to enhance platform usability and accessibility, resulting in improved user engagement and retention.• Maintained compliance with healthcare regulations, data privacy laws, and industry standards, ensuring the security and confidentiality of patient information.• Fostered a collaborative work environment, effectively communicating goals and expectations to team members and providing ongoing coaching and support.• Managed vendor relationships, negotiated contracts, and ensured service level agreements were met, contributing to cost savings and operational efficiencies.

Hyderabad Area, India

Product conceptualization – Market analysis, Competition analysisProduct development – coordination with Technical team, designers, content teammarketing with the blend of digital and Offline.Maintaining regular contact with existing clients to deepen the value of the relationship and ensure smooth servicing and operations in co-ordination with different teams like Data, Technology, Product.Giving webinar training to the clients through Skype. Universities marketing officials and make sure their student recruitment needs are processed smoothly.Analyzing the product performance from the customer perspective i.e Universities, Students.Pitching to the Universities from USA and bring them on board to try UberGrad recruitment tools.Scheduling appointments and interviews of the overseas Universities & Maintaining records.Guiding, supervising, testing and managing the entire product line life cycle from strategic planning and periodically adding progressive features that are compliant with the business model.employees and the higher management for the day to day business activities.Analyzing the market for overseas education in new countries and thereby, determining the go-to procedure to incorporate the same in the product.

Doha, Qatar

Responsibilities• Business Development and generating new leads for the organisation.• Managing Large & mid sized events in Qatar.• Coordinating with the Clients about the W’s and H’s of the events.• Be a part of major configuration, understanding the system and its functionality and try and incorporate• Designing briefs for the internal team members, creating concepts and making proposals for the same.• Supervising and making sure all the things are in place before time.• Accurate Reporting & Multi-tasking.• Working on the finances, both pre and post the event.• Coordinating with the internal departments i.e. Creative, Tech and Accounts

Dubai, United Arab Emirates

Bangkok Metropolitan Area, Thailand

Cochin Area, India

Master Of Business Administration (Mba), International Business

Bachelor Of Commerce (Bcom), Taxation