Prasenjit Chatterjee Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Intune, Autopilot, O365, Azure AD, SCCM, Application packaging, Deployments, Patching

Bangalore Urban, Karnataka, India

Worked as a key player in SCCM team covering 24X5 support window.Worked effectively with multiple Scrum teams both internally and off-shore. Provided Tier III level support as SCCM administrator for global IT infrastructure supporting 35000+ employees throughout U.S. and overseas and also managing Chromebooks. Performed installation, evaluation, maintenance, and problem resolution for SCCM servers and also responsible for release management deployments to 35000+ workstations including laptops and desktops globally. Have good knowledge on application packaging such as application creation with help of automation scripts, customizing programs as needed and distributing them into distribution points as per requirement. Have good troubleshooting skills to fix deployment failure issues and client health issues and WMI issues. Provide integrated solutions utilizing variety of software products with focus on Microsoft Windows environment. Worked with key platform vendors (Microsoft, HP, etc.) for support to resolve issues as well as platform strategy development. Analyze SCCM log files, provide patch management support and maintenance window operations. Have good knowledge on server builds such as secondary servers and site server builds- Installation of multiple SCCM roles such as Distribution Points(DP), Software Update Points(SUP), Management Points(MP), CMG.Have good work experience in workstation patching such as deploying security updates, cumulative updates released by Microsoft and third party updates for Adobe, Chrome by creating customized deployment rules with respect to deployment collections. Have good work experience in automating patch management by creating ADR which will create deployment package and SUG based on subscribed updates and creating deployments with respect to Software Update Group(SUG). Have good experience in troubleshooting on MP,DP, SUP issues and resolving break-fix calls.Have good experience in troubleshooting WSUS synchronization issue

Kolkata, West Bengal, India

Active Directory Administrator:Provided third-level technical support for global IT infrastructure supporting 10,000+ employees throughout the U.S. and overseas.Creation and Administration (Active Directory): User Accounts, Distribution Lists, Access Groups.Overall supervision of system modifying upgrading and reporting on system changes.Identity and access management: Have good working knowledge in File Server System. Have hands on experience to providefile/folder access,map drives.GPO: Have good skills on managing desktop policy. Have hand on experience on creating and deploying desktop group policies tomanage desktop wallpapers,screensaver,Windows Firewall exception rules.Have good working knowledge in FRS and DFSR replication system.Have worked on SYSVOL replication method up-gradation from FRS(File Replication System) to DFSR(Distributed File SystemReplication).Have basic knowledge in SCCM to deploy software into client machines.Have working knowledge on Mainframe system. Have worked on batch job scheduling through TSO and Tandem system.Have working knowledge to fix U0777, U0456 bacth job abends.

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Provided first-level technical support for global IT infrastructure supporting 5,000+ employees throughout the U.S. and overseas.Diagnose, troubleshoot and resolve a range of software, hardware, iPhone/iPad and internet connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.Coordinate with Tier II and Tier III teams based in the US, Australia and India to resolve problems that require escalation.Handling major incidents, power/network outages. Coordinating with various internal teams, and network vendors. Create help desk documentation with step by step instructions on problem resolving techniques. Provided trainings to team members and supervised their performance.Creation and Administration: User Accounts, Distribution Lists, Access Groups, Workstations, Citrix access, Generic Accounts.Troubleshooting Client VPN & Web Based VPN.Logging incidents and records regarding Network Faults from various resources.Schedule, Coordinate, and Track all Network and Server maintenance, also informing the users about various teams who might be affected by the outage.

DEALING WITH CLIENTS PROBLEM AND SOLVING THOSE PROBLEMS.

Bachelor'S Degree, Computer Science, 6.83

Activities and Societies: Computer Science And Engineering(CSE) 1. Got 6.83 in CGPA and got Certificate on Soft-Skill Trainning. 2..

High School, Pure Science, 68

Activities and Societies: Bod BuildingPure Science with Maths,Physics,Chemistry, Computer Science And English and got total 68% marks .

Madhyamik(10Th), Science, 85

Madhyamik(10th) with 85% Got 85% marks with 5 stars and got Scholarship from Govt.