I am a highly accomplished professional with over 15 years of experience driving growth through impactful solutions. Have a proven track record of success in client delivery and designing engagement models and solutions, with a focus on the aviation and travel industry.Key Achievements:- Increased peak day revenue by 59% at Harrods through capacity modelling and performance improvement.- Enabled PhotoBox to meet Black Friday targets within 4 weeks, processing 9 million photo uploads.- Launched easyJet holidays on time with zero defects, eliminating 75 quality risks and improving customer experience by x 10.- Delivered over £2 million in cost savings through performance and quality initiatives at easyJet.- Supported a 25% increase in usage at Aptem's biggest customer without incurring additional costs.I hold a Master's degree from Warwick Business School, Certified Associate in Project Management (PMI) and have an Investment Management Certificate Vol1 (CFA-UK).I am passionate and results-oriented leader with a proven track record of success. I am highly skilled in client relationships, team management, and solution design and a key contributor to the Capacitas Leadership Team.
Listed skills include Sql, Business Analysis, Requirements Analysis, Software Development, and 40 others.