Prashant Andhale Email & Phone Number

Pune, Maharashtra, India

Mumbai, Maharashtra, India

Handling CPV Field operations & Back Office Management

Pune Area, India

!!Your Dream , Our Services!! Greetings of the Day, By Diwine services,We provide mention services in Maharashtra, Goa & Mumbai Circle.o Document Collection (NACH, cheque, Agreement ,KYC) .o Address Verification (Banking /Telecom/EMP background).o Employment Check (Company Address) .o Office & Business Verification.o Marketing & App promotion.o Professionally Managed Recruitment for New & Old Process.o Lead generation (Used Authorized Data base to… Show more !!Your Dream , Our Services!! Greetings of the Day, By Diwine services,We provide mention services in Maharashtra, Goa & Mumbai Circle.o Document Collection (NACH, cheque, Agreement ,KYC) .o Address Verification (Banking /Telecom/EMP background).o Employment Check (Company Address) .o Office & Business Verification.o Marketing & App promotion.o Professionally Managed Recruitment for New & Old Process.o Lead generation (Used Authorized Data base to Banking/Telecom/ Education sector )o Data Entry(Setup Available of All Type of Data Entry Services)o Training (Customer handling ,sales & Marketing ) o Safety, Human medicine & Agriculture medicine(Provided Ayurvedic medicine in pan India) Show less

Mumbai, Maharashtra, India

Mumbai And M&G Avcv operations ,Banking process, Call centre, Payroll Management and Wearhouse operations .

Pune, Maharashtra, India

Getting sales training by Santosh Nair sir

Ahmedabad, Gujarat, India

Handling overall west zone Field operations

Pune, Maharashtra, India

Competent, diligent & result oriented professional, offering experience across Service Delivery Management/ SLAs, Operations Management, Performance Management, Outsourcing Solutions, Work Transition, Business/Environment Analysis, Customer Relationship Management, Manpower Planning, Forecasting, Reporting and Liaison & Coordination; currently spearheading functions as Operation Manager with Ridhi Corporate Service Ltd.

Pune

• Drive change in processes and mindsets around how “we” organize work and deliver functionality for customers, maintaining customer-focused processes and eliminating inefficiencies.• Efficiently Managed team of 1200 resources and drive customer service & Activation within TAT ensuring 100% documentation compliance in Maharashtra & Goa Circle.• Appreciated by the client (Vodafone) for contribution in launching Field Operations for MNG Circle and Received Certificate.• Defined and… Show more • Drive change in processes and mindsets around how “we” organize work and deliver functionality for customers, maintaining customer-focused processes and eliminating inefficiencies.• Efficiently Managed team of 1200 resources and drive customer service & Activation within TAT ensuring 100% documentation compliance in Maharashtra & Goa Circle.• Appreciated by the client (Vodafone) for contribution in launching Field Operations for MNG Circle and Received Certificate.• Defined and documented customer and partner journey maps highlighting key moments of truth and establishing listening posts for continuous feedback.• Defined and monitored all Customer Experience KPI’s, identify corresponding industry benchmarks, and lead goals and objectives for Customer Advocacy and Customer Experience groups.• Collaborated with multiple stakeholders to assess the degree of cultural alignment in delivering a superior customer experience, Ensuring delivery of Service Level Agreements on process related client & internal metrics.• Drive Performance to the optimum level & involved in Conducting regular briefing and de briefing sessions.• Integrating all support functions, ensuring smooth operations resulting in meeting all service delivery targets. • Devised innovative activities like daily heads up, performance board review to manage day to day activities related to process & people• Provided ring fenced environment and support for the new Advisors to improve the certification rate and Actively involved in the setting up the process targets and improve the revenue of the process• Monitored the feedback mechanism of the Unit Managers and Subject Matter Experts, Plan and Monitor development plans of all the employees. Show less

Pune

• Constant Client interaction through daily performance and capacity calls. Weekly and Monthly performance review call with the client.• Co-ordinate with the support functions like Recruitment, Training, Work Force Management Team and HR team & monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards. • Proficient in managing the process & leading teams for running successful process operations & experience of developing… Show more • Constant Client interaction through daily performance and capacity calls. Weekly and Monthly performance review call with the client.• Co-ordinate with the support functions like Recruitment, Training, Work Force Management Team and HR team & monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards. • Proficient in managing the process & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. • Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management Show less

Pune