• Customer-Centric Support: Deliver exceptional, empathetic customer service by addressing queries promptly and adhering to company policies, ensuring high levels of customer satisfaction and retention.• Expert Product Onboarding & Guidance: Facilitate smooth onboarding by providing clear, step-by-step guidance on Marrow’s e-learning platform, ensuring users are fully equipped to utilize resources for NEET PG preparation.⁠⁠• Strong Communication & Issue Resolution: Leverage excellent communication and problem-solving skills to swiftly address and resolve user queries related to purchases, technical issues, and account management, while maintaining fast ticket resolution times.• Cross-Functional Collaboration & Feedback Loop: Work closely with product and technical teams by relaying customer feedback, playing a key role in product improvement initiatives that enhance the overall user experience.

- Mainly responsible for handling customer complaints and resolving issues that can't be handled at the frontline level. I work with frustrated customers to identify their concerns, determine the best course of action, and resolve any outstanding issues in a timely fashion.- To coordinate with various company's teams (such as Titan, Tanishq, Taneira, Fastrack etc) to discuss the service policies and provide the best solutions for the escalation.

-To address inquiries of customer and provide information and resolve issues.-Maintaining depth knowledge of products and services to effectively assist customers.-Documenting customer interactions and feedback to improve the support process, products and services.-Converting customer inquiries into successful product purchases through effective communication.

- Process transactions accurately and efficiently handling cash, credit cards and other payment methods.- Stay informed about company policies and product features to provide accurate information to customers which strengthened my B2C retail sales skills.- Maintaining accurate records of sales target and contribute to provide personalized assistance in a professional manner.