Prashant Bhatt Email & Phone Number

Ahmedabad, Gj, In

*Experienced in qualitative research (IDI projects like in-depth interviews, FDG focus group discussion) and quantitative research (CATI, CAPI interviews). *Interacting with different industries segments like retail, manufacturing, IT, healthcare, insurance, banking, financial services, etc. *Interacting with the target audience is subject to client requirements. *Deliver best practices to customers to help improve their overall testing ecosystem and results, and constantly increase the value that User Testing provides. Analyzing the competitive landscape to make a forecast summary report for the client. *Project framing is the ability to clearly define the internal client issue that leads to the appropriate project scope and planning. *Continuous research for competitive products, services, and vendors. *Gather data about consumers, competitors, and market conditions.

Working as Sr. CSA (Senior Customer Service Associates) on Jio Prepaid Help desk.Job Role:(1) Fulfill Quality Parameters(2) Keep Updated about Daily Briefings(3) Give satisfactory solutions to customers query.(4) Escalate customers query to the next level.

Working as CSR (Customer Service Representative) on Vodafone Premium Help desk in Post Paid department. Job Role :(1) Give satisfactory solutions to customers query(2) Forward to the Customers Complaint to the Concern Departments(3) Keep Updated about Daily Briefings(4) Follow Up Customers Complaints(5) Fulfill Quality Parameters

Bachelor Of Science - Bs, Mathematics And Statistics

Microsoft Certified Software Administrator, System, Networking, And Lan/Wan Management/Manager