Major Incident Manager
Current
Capgemini
Nov 2024 - Present
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Prashant D. Email & Phone Number
Major Incident manager
at
Capgemini
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Capgemini
Role
Major Incident manager
Location
Pune/Pimpri-Chinchwad Area, India, India
Who is Prashant D.? Overview
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Quick answer
Prashant D. is listed as Major Incident manager at Capgemini, based in Pune/Pimpri-Chinchwad Area, India, India. AeroLeads shows a matched LinkedIn profile for Prashant D..
Prashant D. previously worked as Major Incident Manager at Atos and Incident Manager at Infosys. Prashant D. holds Bachelor Of Commerce - Bcom, Bachelor Of Commerce from Shivaji University, Kolhapur.
Profile bio
About Prashant D.
~Every new day is another chance to change your life.~Experienced Incident Manager with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, Workforce Management, Business Process Management, Incident Management, and Reporting & Analysis. Strong information technology professional with a Bachelor of Commerce - BCom focused in bachelor of commerce from Shivaji University, Kolhapur.
Current workplace
Prashant D.'s current company
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Capgemini
4 roles
Prashant D. work experience
A career timeline built from the work history available for this profile.
Major Incident Manager
Aug 2021 - Oct 2024
Incident Manager
- Executing and managing I'M/MIM process, regular communication to the leadership teams, Coordination with NOC Team, Internal and external vendors to ensure timely resolution of incident.
- Analyse High and critical incidents P1/P2 tickets. Analysis Incident & user requests and update to SM if exceeding SLA.
- Analysing the large data using Tableau application and presenting it to the customer with findings and solution to the problems.
- Ensure that all reports, documentation, and related information used by the reporting team and Project Team.
- Develop dashboards, automated reports and reports templates using visualization tools.
- Accountable for the execution of the incidents and escalating major incidents to the Incident Manager.
Sep 2014 - Jul 2021
Process Specialist
- Work Allocation, Workflow Management, staffing & Forecasting
- Internal & External Reports for management (Reporting MIS) Proficient in reporting, excel formulas, Pivot tables, formatting data, Sorting, and filters, building and customizing charts.
- Responsible for agreed SLA delivery, Billing & SLA Reports
- Work Allocation, Queue Management on real time basis
- Work force Management responsibilities.
- Analysing spike in volume and getting people trained on that queues.
Oct 2007 - Sep 2014
1 education record
Prashant D. education
FAQ
Frequently asked questions about Prashant D.
Quick answers generated from the profile data available on this page.
What company does Prashant D. work for?
Prashant D. works for Capgemini.
What is Prashant D.'s role at Capgemini?
Prashant D. is listed as Major Incident manager at Capgemini.
Where is Prashant D. based?
Prashant D. is based in Pune/Pimpri-Chinchwad Area, India, India while working with Capgemini.
What companies has Prashant D. worked for?
Prashant D. has worked for Capgemini, Atos, and Infosys.
How can I contact Prashant D.?
You can use AeroLeads to view verified contact signals for Prashant D. at Capgemini, including work email, phone, and LinkedIn data when available.
What schools did Prashant D. attend?
Prashant D. holds Bachelor Of Commerce - Bcom, Bachelor Of Commerce from Shivaji University, Kolhapur.
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