Lead - Automation Solutions, Level 3 Support, Data Science, Change Management, Imaging and Workflow.

Manage TTS and S&B business application support for 11 countries in SSA. Managed a team of professionals (Citi Resources and Outsourced) supporting regional and local core banking/treasury applications, Imaging & Workflow applications, Middleware applications, FX Dealing application and various Clearing Applications.Successfully streamlined the budgeting process and helped with expense reduction. Acted as the Technology team ambassador and improved the relationship with various countries and business groups across Africa division. Managed to reduce the core banking application issues significantly with the improved technology-user group relationship, with the enhanced vendor management and streamlined Project management processes. • Key stakeholder in the Africa Local applications strategy and long term architecture design in line with the business strategy.• To provide project management support to ICG Tech in country applications and projects in the cluster. Aligned to establish project management policies and guidelines.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. To prioritize projects in line with business strategy. Liaise with project stakeholders on an ongoing basis. Set and continually manage project expectations with team members and other stakeholders.• Identify and manage project dependencies and critical path. To enforce project standards, budgets and timelines.• To manage all related control and compliance activities in a complex multi business/product environment operating in an ambiguous and constantly changing market place.• To ensure consistency with corporate strategy, consistency of process across projects and customer satisfaction with end products and services.• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Managed to reduce the core banking application issues significantly with the improved technology-user group relationship, with the enhanced vendor management and streamlined Project management processes. • To effectively and efficiently deal with all escalated project and related matters.• Manage ad hoc and special or high profile projects where senior involvement may be required.• Report to senior management on project statuses and possible risk areas. • Develop best practices and tools for project execution and management.• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work. • Build, develop, and grow any business relationships vital to the success of the project.• Be a point of contact for the business to discuss new projects and bring together to appropriate forum to initiate solution delivery.• Took responsibility for the overall management of Applications Technology budgets.• Been the point of contact for all finance related queries related to the department.• Ensured that budgets and forecasts are submitted on time.• To ensure consistency with corporate strategy, consistency of process across projects and customer satisfaction with end products and services.• End-to-end vendor management for the department, this includes invoice/payment management.• To mediate conflicts internally with staff and management and externally with vendors and suppliers.

Onsite - Citi South Africa- Onsite Manager for Flex production support Sub Sahara Africa/North Africa.- Setting up of the various local and regional interfaces so that can effectively interact with Flexcube. - Managing the branch, datacenter, support teams and other partner systems for configuring and testing the Flexcube and various interface systems.- Communicating with the key stakeholders via weekly status reports.- Monitoring the project from the Requirements gathering phase to the implementation and support phase. Consolidating business requirement among the various stakeholders like end users, business SME and third-party product contacts.- Ensuring a smooth interface between User requirements and Technology requests to the vendors.- Managing onsite and offsite teams that are the part of the Flexcube Project Delivery team.- Managing multiple Business and Technology related projects at any one time through the entire project lifecycle using SDLC methodology.Offshore - Mumbai - Client ( Europe Middle East Africa UAT Team )- Provision and support of a structured test environment process, Provision of support to development and test teams. Build an E2E UAT Environment to encompass EMEA Cash.- E2E system integration test phase aims to test the integration and connectivity between the Flexcube application and other partner systems across multiple platforms. Operation and Management of the E2E UAT Environment to be provided by dedicated Central Team- Change Control processes to comply with the same standards as Production- Improve Co-ordination of Testing Partners and Quality of Software Releases.- Extend support partners systems like CITIFT, CB2, SITPLUS, Account Server, and Information Warehouse.Provide support for Application utilities like Connect Direct, CSSlite, UNIXFAL, and TWS.

Management of Application & File Servers of Application Servers at Bombay Regional Data Center for Citibank Technology. Providing support for various Applications developed by Citibank Technology. Providing Support to multiple branches & countries.

* Roles played in the Project include interacting with the client for initial requirement understanding, business process study, gap analysis in the existing workflow system, designing, preparing the functional specifications, preparing schedules, managing the technical team and Planning / implementing Business continuity and disaster site setup for mission critical applications.* Managing the releases sent to the client, interacting with the client for any post-release clarifications / troubleshooting etc, along with post-release maintenance activities * Closely interact with the business as well as the software development team for the development and deployment of various utilities and interface system.