As the Head of Customer Engagements and Operations at Aceis Services, I manage the customer relationships and operations of the organization, helping ServiceNow Elite and Premiere Partners with staffing COE and managed services. I have successfully delivered multiple projects and programs of multimillion dollar value per year, in domains such as cybersecurity, Salesforce, BMC, M365, midrange and mainframe towers.I am a Senior IT Professional with over 17 years of experience in project management, business analysis, application development and maintenance, and digital transition and transformation. I hold a Master's degree in Information Technology from North Maharashtra University, and I am certified in PMP and ITIL. I have a proven ability to identify business opportunities, provide management and technical expertise to the teams, and exceed customer expectations and fiscal bottom-line results. I am motivated by the challenge of solving complex problems and creating value for the customers and the organization.