Technical Manager Hyperworks Support
Current1. Acting as primary point of contact for all technical activities of Altair Suite of Products i.e. Presales, Technical support, Consulting and Training • Work with customers across USA to gather requirements for Altair Products i.e. OptiStruct, Radioss, HyperMesh, HyperView, HyperGraph, HyperStudy, SimLab, Flux, Inspire, Multiscale Designer, Compose, Activate and Inspire Cast • Develop Methods and best practices for using Altair Products in Design and Engineering groups • Reviewing Technical support activities at value added reseller partners and defining metrics to ensure appropriate follow-up for all support needs• Identify opportunities to improve customer process and support them with their queries• Act as primary Altair consultant for the region to develop new optimization and automation process for customers to improve performance, reduce weight and design cycle • Interface between customers and all internal teams at Altair i.e. Development, Quality Assurance, Documentation and Product design for smooth deliver of projects • Lead benchmarks for Structural analysis and optimization using Altair Products i.e. OptiStruct and Inspire against competitor products• Conduct trainings and educate customers with new features relevant to Safety, Durability, NVH and Powertrain teams respectively2. Coordinating worldwide meetings with Technical counterparts to execute planned activities at other global sites3. Coordinating technical initiatives at value added resellers to increase Altair foot prints at accountsInterfacing with the Marketing teams to help promote Altair Suite of Products4. Interfacing with the Marketing teams to help promote Altair Suite of Products5. Interfacing with the Development teams during the initial phase for deployment of new versions of the Altair Suite of Products6. Interfacing with the Business Development teams to help promote new technologies