Prashant Kulkarni Email & Phone Number

Mumbai, Maharashtra, India

IT Projects Planning and Roll outs.IT Helpdesk Management and operations. IT audits as part of Finance auditIT related support as and when needed for key issues like key negotiations, Procurement of IT assets , optimization of it services etc.

India

⮚ Direct IT Projects and technical activities across multiple project sites in line with Global directive on implementation. Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughputs and enhance system performance parameters.⮚ Lead high performing technical teams across India. Develop and implement standard operating procedures. ⮚ Guide the design and implementation of antivirus solutions and system/network monitoring. Establish disaster recovery plans for Tier 1 sites and applications nationwide needs. Table top testing and real-time testing where needed. ⮚ Provide senior level technical support to Quality engineers, Inspection engineers to ensure efficiencies for business. Review networking and performance for business users time to time and improve. ⮚ Ensures continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.⮚ Leads IT strategy and operational planning to achieve Organization / Business goals.⮚ Monitoring and implementing security initiatives. Facing IT audits both customer audits and internal audits.⮚ Building and motivating the team to meet the growing business demands and ensuring the deployment of information technology wherever deemed required. Mentoring, guiding the team to achieve the goals and targets of the department as well as the company.⮚ Develops and maintains technology policies, standards and procedures manuals. Ensuring adherence to the different regulatory and statutory compliance of various requirements.⮚ Manages technology inventory to include procurement and disposal. Career Progress in Intertek India Pvt. Ltd.Sr. Manager IT- India Sept 17 t0 25th Dec 2018 Head IT Infrastructure-India, Mauritius Sept 08 to Sept 17Manager Infrastructure and Support Aug 07 to Aug ‘08Deputy Manager – IT Jan 06 to July ‘08Sr. Executive -IT Aug 04 to June 06

India

From Feb 2001 to Aug 2004ROLE:⮚ Define Maintain, Implement IT Policies and Strategies for the smooth running (considering future expansion of the organization).⮚ Co-ordinate with vendors , interaction with ISP.⮚ Implementation of Client/Server, Domain Models, Group Policy/ System Policy⮚ Troubleshooting of LAN/WAN. Windows updates and load balancing.⮚ Server policy timey updates.⮚ Maintenance of User and Group Administration.⮚ Issues and requests logging, tracking, resolution and response for all Line-of-business applications.⮚ Backup Management and offshore backup Management. ⮚ AMC preparation for Servers, Switches, Routers & UPS.⮚ Network and connectivity setup for Otis new office project for all Otis India locations.⮚ Active Directory Administration.⮚ Microsoft Exchange Server Administration⮚ UPS/DG Management⮚ Responsible for integrating multiple IT systems that cater to different functions, departments and stages in product lifecycles along with defining required procedures, processes, SLAs and escalation matrix and as per IT Security guidelines. ⮚ PAN India infrastructure. DC, Server, Network rooms and applications support for 8 entities and its various branches.⮚ Ensure all projects are operated within IT operational framework and policies, group standards, compliance, regulatory, IT Security guidelines. ⮚ Management of IT infrastructure which involves planning and implementation of setting up complete IT related facilities in new as well existing offices and branches such as⮚ Management of Wintel and Linux Servers, Antivirus, Data Security, File Servers, Print Servers and security patches. ⮚ WAN, LAN, VPNs, Wi-Fi ( Netgear, Meraki, CISCO)⮚ Giving 24X7 support for Tier-1 Business Applications⮚ BCP and DR Strategy and implementation⮚ Datacentre Management including Network, Servers, UPS, Cooling Capacity, datacentre Rack Managements.

India

From Sept 1994 to Jan 2001ROLE:⮚ Maintenance of Computers in LAN Environment. Looking after all IT operations i.e Networking, Software and Hardware. ⮚ Establish metrics, key performance indicators and service level agreements for improving Service Delivery Assurance. ⮚ Manage and Monitor incident, problem and change management processes to SLA’s. ⮚ Manage & Report on overall IT day-to-day Operations team effort to support Project and Operations Demands. ⮚ Monitor & Periodic reporting of Infrastructure and Application Services. Support Forecast and Budget for infrastructure and operation expansion based on current and projected activity. ⮚ Adherence to the IT Infrastructure ITIL framework policies and procedures (incident, problem, change management) to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure, in order to minimize the number and impact of any related incidents on service. ⮚ Network Support for corporate customers like OTIS Elevators, RBI, Grindwell Norton etc.

India

From Nov 1993 to Aug 1994ROLE:⮚ Provide support and maintenance of all IT services such as LAN / WAN, applications, operating systems, hardware and network. Manage Centralized Service Desk, document and maintain the strategy and roadmap. ⮚ Ensures adherence to the architectural standards established for IT Infrastructure, applications, and the use of the governance model for those maintaining those standards. ⮚ Ensure teaming with DBA, server, storage, network ⮚ Ensuring & implementing IT Security policy & process for the company. Constantly reviewing IT security standards and suggesting improvements for the Organization.