Project Lead
Current- Working as a Team Lead and handling all technical & non-technical related queries and escalations that passes from Implementation engineers and technicians
- Handling old as well as new client’s enquiries and acting as face of the business for all network services
- Analyzing clients LAN and WAN in order to determine major problems and improvements needed to be made to the network infrastructure
- Providing technical updates, support and solution to complex network issues within the team and to upper management
- Monitoring of bandwidth utilization and jitter of LAN & WAN ports
- Designing, configuration and setup of complex switching environment