Project Lead
CurrentWorking as a Team Lead and handling all technical & non-technical related queries and escalations that passes from Implementation engineers and technicians•Handling old as well as new client’s enquiries and acting as face of the business for all network services•Analyzing clients LAN and WAN in order to determine major problems and improvements needed to be made to the network infrastructure•Providing technical updates, support and solution to complex network issues within the team and to upper management•Monitoring of bandwidth utilization and jitter of LAN & WAN ports•Designing, configuration and setup of complex switching environment•Making changes on customer network periodically; testing & implementation for core and pilot sites•Responsible for network failure/solution and network up-time of site according to company defined target•Attending project meetings & discussions (Internal & at Customer end) when and where required•Preparing and allocating daily work schedule for team as per their individual technical abilities and skills •Providing high level support (24/7) and coordinating closely with team members for the network roll-outKey contributions:1.Implemented RSTP & SNCP protection in network media2.Brought business from Nawaras for implementation of IP network services (Approx 125000$) and broadband & voice services to all schools in Oman in different region under the guidance of Oman telecommunication regulatory authority (Approx 95000 $) by establishing healthy relationship with customers.3.Got appreciation from customer for swapping 350 sites from ATM to IP transmission for LTE, WIMAX and single RAN project within the time frame4.Handled & delivered multiple big network projects of Royal Air force of Oman and Petroleum Development Oman within strict deadlines5.Considering my dedication, technical abilities & troubleshooting skill; ERICSSON, Oman assigned me critical project as implementation of IP network in 2010