Handling Education & Healthcare vertical from April 2021 for North region,1. Providing Soft & Technical services to our client place.2. Managing reputed Hospitals & University in the region and providing HK, GDA, Technical staff.3. Responsible for P&L of each sites.

Successfully completed the Facility Operation in IGI Airport Terminal 3,1. Got opportunity to be a Part of various Audits at T3,2. Successfully managed the 500+ Man force at ground. 3. During Covid Managed to provide the smooth service to the Passengers.4. Handled technical team to manage the plumbing services in 200+ washrooms.

Implemented sop's increase standard of housekeeping through training.

• Planning and budgeting the revenues and costs for the Housekeeping department.• Staffing and scheduling of the department and allocation of duties.• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.• Performance Appraisal/ Management of the staff in the department.• Manage the inventory of supplies, linen and equipment and maintain their records.• Inspect guestrooms (VIPs) and Monitor super room cleaning.• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.• Monitor productivity standards and Schedule staff in order to optimize manpower.• Review the monthly business/occupancy reports and develop a work plan.• Ensure that all the operational standard procedures/guidelines set for all the processes /activities /situations are followed (Key Control, Lost & Found etc).• Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).• Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.• Monitor the aesthetic standards of the hotel which includes flower arrangements, gardens, and interiors etc.• Address any grievance and counseling issues among the department staff.• Coordinate with all vendor & suppliers.• Plan and coordinate the activities of housekeeping supervisors and their crew.• Handling Client Interactions

An aesthetically designed & tastefully furnished rooms, Crociera the multi-cuisine Restaurant, with five Indoor Banquets (Columbus-1, Columbus-2, Majestic, Regal, & Atrium) & two Outdoor Lawns (Giardino & Ethnic) are just right for all the celebrations. Job Responsibilities • Establish and implement operating procedures and standards• Plan and coordinate the activities of housekeeping supervisors and their crew.• Handling Client Interactions• Daily housekeeping activities• Implement Special and periodical cleaning schedule for carpet, Marble & Parquet floors.• Trained all housekeeping staff (on roll + out sourced) for carpet shampoo.• Trained some staff for Marble polished. • Managed horticulture in 13 acre property • Developed new 30000 sq ft lawn in Ethnic. • Staff related issue• Manpower mgmt • Inventory stock to ensure that supplies and equipment are available in adequate amounts• Check and maintain equipment to ensure that it is in working order• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment• Perform or assist with cleaning duties as necessary• Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals• Recommend changes that could improve service and increase operational efficiency

• Up keep the Record & Inventory.• Allocate the shift, making the staff duty roaster.• Attend the guest complaints/ request /Suggestion. • Co-ordinate with Front office / F&B service / Maintenance.• Co-ordinate with project.• Inventory stock to ensure that supplies and equipment are available in adequate amounts• Created schedule for housekeeping Operation.• Establish and implement operating procedures and standard• Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and • Co-ordinate with the Engineering department for the repairs and maintenance.

• Conducting the daily briefings.• Maintained inventory.• Report to GM on daily basis.• Attend the HODs Meeting.

• House Keeping Staff Recruitment / Salary• To fulfill all norms of the House keeping co.• Handle Area of Agra, Mathura, and Meerut.