Led the development of a scalable, fault-tolerant integration platform to enable real-time bi-directional data syncs between Razorpay and external tools such as Tally, SAP and NetSuite.Improved system availability from 95.15% to 99.94%, reducing on-call alerts by 80% through mentorship and optimization of existing product lines

Spearheaded my team to address accounts receivable needs with a dedicated product.Integrated the BBPS platform, enabling bill payments for merchants directly through the Razorpay dashboard.

Reduced TDS-related support tickets by enhancing system reliability and introducing self-service dashboards.Added 2 new tax integrations (Advance TDS and GST payments) to the product portfolio

Core member of a 3-person team that scaled Practo Consult through a period of 30x growth, becoming the market leader in India.Increased customer satisfaction (CSAT) from 4.2 to 4.4 and reduced cancellations from 12% to 8% by refactoring the online consultation payment architecture.Reduced Cost Per Consult (CPC) from ₹120 to ₹80 by optimizing the doctor allocation algorithm.Implemented a discount configurator system for the medicine delivery business, improving campaign management and flexibility

Developed a powerful event-driven Rx-Communication Engine in Python to handle rule-based communication scheduling, dynamic templating, and event chaining.Built an abandoned notifications system, enhancing user conversion funnels by targeting users who dropped off from the cart or search stages.