Senior Manager - Centre Head
CurrentResults-Driven Marketing & Business Development Leader | Driving growth & innovationMarketing Strategies & Lead Generation: Led creation & implementation of integrated marketing strategies, combining digital channels with ATL & BTL activities to maximize reach & engagement. Utilized Google Analytics, local SEO, marketing analytics tools to track, analyze & optimize campaigns, driving significant improvements in ROI & customer acquisition. Managed sales funnel & implemented CLM practices.New Product & Business Development: Led initiatives in new product development & business growth, integrating market research & customer feedback to refine offerings & expand market presence.Ownership & Accountability: Successfully managed P&L for the Centre, overseeing end-to-end sales & operations.Brand Awareness & Events: Organized high-profile events, including “Ashvamedha” seminar featuring Awadh Ojha Sir. Led marketing communications across various platforms, ensuring consistency & coherence—leveraged social media platforms like Facebook, YouTube, Instagram & WhatsApp for targeted marketing campaigns & Brand Positioning.Leadership & Stakeholder Management: Demonstrated strong leadership qualities while negotiating with various stakeholders like Vendors, Channel partners, Government officials, Prospective clients, Higher management & Cross-functional teams.Cross-Platform Analytics and Technology Utilization: Utilized CRM (Nimbus) & Communication (Slack) to manage customer relationships & streamline communication. Employed advanced data visualization tools like MS Power BI, Tableau, Notion & Excel to create detailed reports. Leveraged AI for various work-related tasks & ensured smooth issue resolution with Ticketing (Sapphire & Zendesk).Skills utilized: Centre Management, Service Marketing, Sales & Operations, Digital marketing, Marketing Communication, NPD, Stakeholder Engagement, Decision making, Negotiations, Leadership, Event Planning, CRM & Reporting.