•Managed the day-to-day operations of the OnePlus exclusive service center, ensuring exceptional customer service and timely resolution of technical issues.•Led a team of 15 technicians and customer care officers(CCO), fostering a culture of excellence and teamwork to meet and exceed service level agreements, Responsible for recruiting, mentoring and developing customer service agents.•Managed inventory levels of spare parts and accessories, optimizing stock levels to meet demand while minimizing excess inventory.•Utilized data analysis to identify trends and opportunities.•Monitored and analyzed key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions as needed.

▪︎Managed daily operations of the store, ensuring smooth functioning and adherence to company standards.▪︎Monitored and analyzed key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions as needed.▪︎Analyzed sales data and market trends to make informed business decisions and drive store profitability.▪︎To meet and surpass sales targets through effective conversion of walk-in customers, focusing on new acquisitions and upselling across diverse product lines including postpaid plans, broadband services, and DTH subscriptions.▪︎Managed financial aspects of the store, including budgeting, forecasting, and expense control.▪︎Effectively managed customer churn by implementing targeted retention strategies, conducting follow up calls with customer and offering personalized solutions.▪︎Promptly escalate attrition concerns(planned or unplanned) for timely resolution

▪︎ Managed FOCO store's Business for North Gujarat areas.▪︎Executed sales strategies to drive revenue growth for FOCO stores within the assigned territory.▪︎Built and maintained strong relationships with franchise owners, ensuring alignment with company objectives and sales targets.▪︎Provided guidance and support to FOCO store staff, including training on product knowledge and sales techniques.▪︎Monitored sales performance and analyzed market trends to make data-driven decisions and adjustments to sales strategies.▪︎Acted as a liaison between FOCO stores and the company, addressing any issues or concerns in a timely and effective manner.▪︎Prepared and presented sales reports and forecasts to senior management, highlighting achievements and areas for improvement.▪︎Conducting regular audits to evaluate store operations, inventory management, and adherence to company policies and standards.▪︎Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.

▪︎Led a high-performing team in the mobile and laptop department at Vijay Sales, overseeing daily operations, sales targets, and customer service initiatives.▪︎Developed and implemented effective training programs to enhance product knowledge and sales techniques, resulting in improved staff performance and increased sales revenue.▪︎Fostered a collaborative and supportive team environment, encouraging open communication and teamwork to achieve departmental goals and objectives.▪︎Utilized data analysis and market research to identify trends, forecast sales projections, and optimize inventory management strategies, ensuring adequate stock levels and product availability.▪︎Acted as a point of contact between upper management and frontline staff, addressing concerns, providing feedback, and implementing operational improvements to enhance overall departmental efficiency and customer satisfaction.

▪︎Spearheaded store operations, overseeing daily activities, sales performance, and customer service standards to ensure a seamless and satisfying retail experience.▪︎Managed a team of sales associates, providing leadership, training, and performance feedback to drive individual and team success in meeting sales targets and KPIs.▪︎Implemented strategic initiatives to optimize store layout, product placement, and promotional displays, resulting in increased foot traffic and sales revenue.▪︎Maintained inventory accuracy through regular stock audits, replenishment procedures, and coordination with supply chain partners to minimize stockouts and maximize sales opportunities.▪︎Utilized data analysis tools and reports to track sales performance, analyze trends, and identify areas for improvement, driving continuous optimization of store operations and revenue growth.▪︎Ensured compliance with company policies, procedures, and regulatory requirements, maintaining a safe and secure environment for both employees and customers.▪︎Acted as a brand ambassador for company, representing the company's values and vision while delivering exceptional service and fostering positive customer relationships.

▪︎Engaged in direct sales activities for Samsung mobile products, including smartphones, tablets, and accessories, to meet or exceed sales targets and objectives.▪︎Provided personalized product demonstrations and recommendations to customers, addressing their specific needs and preferences to drive sales and enhance customer satisfaction.▪︎Actively participated in promotional events, product launches, and marketing campaigns to increase brand awareness and drive foot traffic to the retail location.▪︎Maintained a deep understanding of Samsung mobile products, features, and specifications, staying updated on the latest technology trends and advancements to effectively communicate product benefits to customers.▪︎Utilized CRM systems and sales tools to track customer interactions, manage leads, and follow up on sales opportunities, ensuring timely and efficient communication with customers throughout the sales process.▪︎Conducted regular inventory checks, merchandising, and restocking activities to ensure adequate product availability and optimal presentation of Samsung mobile products within the retail outlets.▪︎Adhered to company policies, procedures, and compliance requirements, maintaining a high level of integrity and professionalism in all interactions with customers and colleagues.