Prashant Parmar Email & Phone Number

Heathrow, England, United Kingdom

Takeley Street, Essex, United Kingdom

London

Supervising a team of receptionist and providing them with training, coaching and support. Responding to guests queries in a timely and efficient manner; acting in accordance with hotel policies and procedures.Acting as an important point of contact between Head of Department and the guests and ensure feedback and information is communicated properly.Demonstrating and monitoring high level of customer service at all times.Ensuring accurate and efficient processing of guests check in/out procedures.

Completing the Night Audit and the Preparing the reports for the Morning Meeting. Investigate any anomalies found between daily reports and takings.Assisted the Night Manager in emergency situations. Trained the Night Managers in ensuring the accurate completion of systems and processes.Ensure the maintenance of professional financial standards throughout the hotel.

To assist with departmental training to ensure that staffs have the required skills to maintain the highest possible standards at all times.Responsibility of the hotel when on duty, worked closely with other managers and heads of departments to ensure the operation standards are maintained throughout the hotel to achieve overall guest satisfaction.Conducted induction training for new employees and to assist with the induction training within other departments as required.Responsible for Smooth working of the Front office during the shift. Managed the indents and requisitions for effective cost control.

Represented the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel during Night. Conducted the Auditing and day end process, meeting guest on regular basis to know their needs. Managed, records and promptly resolved issues or emergencies that arise during nights.Conducted Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.Maximised room occupancy at best rates and used up-selling techniques to promote hotel services and facilities.

Ma In Hospitality, Hospitality Administration/Management

Pg Diploma In Hospitality Management, Hospitality Administration/Management

Masters Of Commerce, Business Administration And Management, General

Bachlor Of Commerce, Accounting

Ssc