Help in defining product strategy-Define and own product strategy by analyzing industry best practices, competition, and firm needs-Ensure alignment of business needs with product strategyBusiness Requirements Gathering-Work with PA teams who have identified market opportunities to support development of a product business case according to set standards-Work with multiple stakeholders – including business owners, end‐users, and technical development teams to align teams around business requirements-Defines user personas and needs for respective productsTechnical Specification and Documentation-Management of technical & business, product documentation -Create business requirement documentation, including scope definition and statement of workProduct Development Technical Leadership-Collaborate with the product sponsor and engineering team members to create business requirement documentation, including scope definition and statement of work-Partner with software engineering teams to evaluate new technology and systems to fulfil business needs, make build/buy trade-offs, etc.-Instruct and direct the development team on functional, non-technical requirements, formulating and defining system scope, integration requirements, and objectives based on user‐defined needs-Manage stakeholders' expectations while building credibility with senior stakeholders through a strong business sense-Work with the UX/UI team to sharpen requirements and validate them with stakeholders and clientsOngoing Delivery and Support Management-Capture user feedback across all product channels-Provide first‐class training, assistance, and support to service delivery team

-Develop a robust listening model and measurementframework so that we can make better business decisions based on data and analytics generated by our socialcollaboration platform.-Act as the honorable security guard – ensuring rapid,informal communications have policy-based guidelines, as well as procedures to r ensure BCG’s code of conduct isfollowed.-Serve an important support and training role for community managers and end users,substantially extending the reach of the social collaboration team.-Interact with knowledge experts, consultants and senior business leaders in order to support and cultivate basic skills of a digitalworker in the 21st century.

A keen implementer with demonstrated abilities in execution of numerous Knowledge Management Systems for streamlining business processes of clients.Document requirements, analyze business problems and implement solutions using SharePoint 2010 & 2013Manage SharePoint training and communication initiativesReview, publish, monitor and archive content in the DSS knowledge repositories

Knowledge Management:• Leading Knowledge management initiative for Global Clients and Industries group for helping global account teams enabling knowledge sharing and collaboration.• Leading two major Knowledge management initiative with the mission of Share…Collaborate…Learn:o Global Knowledge Account team sites. o Global account Management Communities of Practice (CoP)• This effort requires working with global teams across all industry (TMT, CB, MFG, PS, LSHC etc.) to understand their KM needs and offer consultative solutions. • Define and design KM solutions, process after requirement gathering which includes defining architecture, tax-onomy, metatags, process etc. • Host educational conference calls or webinars every 4-6 weeks. • Responsible for developing a new SharePoint site for the various account teams, migrating old content from D.Wiki, E room in addition to creating fresh content on tools, best practices, external articles, etc. • Liaise with other global stakeholders to integrate any relevant content or tools for our audience. • Identify, collect, and synthesize information assets from disparate sources and incorporate them into the organization’s corporate Content/knowledge base.• Develop and implement plans for integrating knowledge with intranets, extranets, portals, web sites, document repositories, content management systems, and so on.SharePoint 2010:• As the team’s resident SharePoint guru and also provide SharePoint consulting to account teams for their own team sites.• Train and support, monitor usage, and coach and mentor new users on how to best leverage the system. • Acting as an expert in “account marketing and management” practices – internally across Deloitte member firms, but also outside of Deloitte. Account Management, Project Management, Analysis, Operation Management:• Work with our Global Clients communications team to provide them with content around the different global client programs.

Knowledge Management/Content Management/Share point/ Business Analysis• Responsible for building and implementing KM systems in assigned BU for effective knowledge management, as well as use all channels of communication to facilitate knowledge exchange, and ongoing support.• Responsible for presentation, strategy of presentation, testing, interaction design and development of the BU public web sites, internal Knowledge Management Portal, and client sites. • These responsibilities included usability testing, interaction design, information architecture, user trending, user interface design, user profiling, content management, executive reports, and management of resources, inter-department communication, and coding, development and management KM sites.• Promotes adoption and use of knowledge management in the business unit through the development and support of communities of practice, including consulting and training/portal building • Contributes to effectiveness of KM programs and activities by preparing KM assessments and by compiling in-formation and preparing statistics on KM utilization • Designing the High Level Information Architecture of Knowledge Management Systems.• Responsible for Requirements gathering from various business units & clarifying client requirements and objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.Marketing, Communication & Branding• Arranging demo trials, user meet coordination by technical seminars, web casts, webinars, road shows, conferences, product exhibitions, workshop and training programs as a part of branding and promotion effort. • Noted Contributions• KM Solution OSKAR successfully Branded across the Business Units. Successfully promoted KM 2.0 Promotion plan. • Received several appreciations for creative & innovative ways for Marketing & promotions.• Received star performer rating in year 2008-2009.

I worked for hansa research for a project "Customer Satisfaction Survey". I did all the work for this survey from planning the survey,questionnaire design,interviewing till the final analysis and reports.