Business Growth in B2C, Channel expansion APSC and PSC

For Speciality division. RT- PCR COVID

●Recruited, hired, and managed a team in Mumbai & rest of Maharastra.●Establishing individual associate growth & performance goals, as well as developing new & veteran manager.●Proactively identify network performance improvements using data provided by the central operations team.●Maintain excellent relationships with clients.Trained & mentored team of junior managers supervisors & customer service associates.●Overall performance management of division Sales Manager providing direction, guidance & support where necessary. ●Practice good business management by developing action plans to establish overall team level objectives as well as site level. ●Identified & resolved customer issues to the satisfaction of all parties.●Incorporate continuous process improvement into daily work using critical thinking and problem-solving skills to address opportunities.