Maintain smooth operation for all function by optimum utilization of available resources. Monitor Process & record maintainance for minimizing process lapses in order to provide fast and errorless service to the clients. Adhere to the TAT Timings and cash loading Implementing short/ long term plan for achieving process objectives. Monitoring and maintaining operational costs to a minimum level while fulfilling the clinets requirement. Imparting Training Programmes to functionally to excel in operational process for achieving the organization goal. Mock drill of Safety & Security process for security efficiency. Significant role in increasing the effectiveness and efficiency of support services (HR, ATM,CDP,Security) through improvement to each function. Actively involved in facilitating smooth co-ordination between support and business functions. Drive initiatives in the management team and organizationally that contribute to long-term operational excellence. Overall responsibility of Financial management , planning ,process & controls. Compliance to all statutory documentation with regards to Motor Vehicle Act ,Labour Law Act. Ensure correct MIS reports to HO for correct Invoicing . Forefronting staff strength of 150 members Meeting with Clients to Resolve operational issue by discussion & customize the process accordingly with the available resources. Addition of new sites for the Clients YES Bank ,KVB ,SBI,ING,IDBI,ICICI ,Axis ,IOB Providing effective Facility Services to the Banks Like House keeping for ATM’s , Manpower Supply for Guards, Drivers and Providing Safety Van Vehicles to the Banks .

Effective PUD operation with achieving all service performance Target. Implementation of Operation process setup by the management. Ensure Pickup at the time agreed with the customers Ensure delivery has to be on or before committed date and capture the status into the system. Ensure correct NDC status has to capture with the details for undeliver shipments. Pro-active solutions for the customer controllable failure. Ensure Legible consignment notes and 100 % accuracy in data entry to control delay in deliveries and deduction in billing. Control damage to the shipments by proper handling training to staffs & handler. Handling Major Pharma customers like Aurobindo Pharma, Matrix Lab, Dr Reddy Lab, Andhra Organics ltd ,Vasudha Pharma ,Hetero Drugs by fulfilling their requirement by customizing the product & services accordingly.. Ensure the adherence to statutory compliance for shipments moves out of the warehouse. Co-ordinating with the logistics department for deliveries & pickups of reverse logistics clients like NCR , ACER, GE, NOKIA, Monitoring & continious development of Service performance Optimum utilisation of Vendor & Fixed Vehicles for PUD activity by matching CPK rational to market price. Service recovery process and improvement. Prepare service quality improvement plan Data quality analysis & improvement. Liasoning with concerned government authorities for Sale Tax clearance, customs clearance . BA’s & Vendor’s performance review & development. Functional co-ordinations with CS, F&A ,Billing , Sales for business development and satisfaction of customers. Leading & Training a team of Officers , Assistants , BA’s & Franchisee All support extended across the functions like Admin ,ICS , F & A , Billing

Service Co-Ordinator ( Gujarat ) Monitoring 5 branches ( Ahmedabad, Rajkot,Baroda ,Surat, Vapi,)Service level analysis & support rendered for improvement. Analysis of Depot’s Performance and Audit report send to HO Downloading the information to the Depots received from HO . GA , Vendor & Franchisee Development & retention. Brand Image Implementation MIS Report . Logistics Incharge Maintainance of Inbound & Out Bound stocks of Logistics Customers like ESYS- Distribution , Samsung , Hitachi , Billing Incharge Ensure the Topay & octroi Bill outstanding to minimum. Ensure accurate invoicing and on timely submission of Bills to the customer as per the Billing cycle. Customized billing as per customer’s requirement. Outstanding & unsubmitted control Control on Collection more than 60 days Outstanding Operation Supervisor Ensure ontime Pickup with proper documention Ensure deliveries within the timeframe and intact condition. Undelivery status updation POD forwarding & DD Forwarding to Central POD cell. Followup with customer & Origin for undeliver shipment. DEPS followup and minimize. PDC Preparation Ensure Pickup cut-off time is maintained. Same day Connection of the pickup material to Hub Centre with proper documents. Ensure proper loading of Feeder route and ontime departure .