• Providing IT support to the laboratory, which involves ensuring uptime with respect to connectivity and other IT related aspects related to hardware and software, • Supporting in the issues related to the different laboratory software used in the lab.• Ensuring data connectivity with the corporate office. • Setting up new office IT infrastructure with respect to telephone lines, internet connectivity, UPS implementation. • Coordinating with the global IT teams and getting the… Show more • Providing IT support to the laboratory, which involves ensuring uptime with respect to connectivity and other IT related aspects related to hardware and software, • Supporting in the issues related to the different laboratory software used in the lab.• Ensuring data connectivity with the corporate office. • Setting up new office IT infrastructure with respect to telephone lines, internet connectivity, UPS implementation. • Coordinating with the global IT teams and getting the things working in the laboratory.• Providing IT support to the different business segments, which involves ensuring uptime with respect to all the laboratory equipment and coordinating with the vendors and getting the timely resolution. • Assisting users in training of different application respect to Office 365 apps and Microsoft Teams.• Visiting customers for installation of software at their premises and assisting customers with respect to the company software issues.• Providing support and upgradation of hardware for all the India sites, which involves coordinating with the vendors and price negotiations with respect to purchase of new laptops, desktops, printers for users and assisting them in installation remotely.• Creating new users and configuring laptops and email id activation with office 365 and providing support and troubleshooting of all IT infrastructures for users remotely.Special Projects worked on, such as:• Implementing a new WhatsApp number for all the branches.• Implementing a new iConnect location site.• Reducing electricity load for the lab with the MSEB personnel.• Installing and FAT of lab refrigerator at site with all the quality checks. Show less

Provide support & Troubleshooting of all IT infrastructures within stipulated time.Creation, Updating & Up gradation of Shared Server/Mail Server / Internet / Antivirus Server.Regular / Weekly data back up from all locations- Mumbai, Delhi & Bangalore.Setup of telecons, VCs, Training facilities when required.Support Business Head to create, maintain & upgrade the official website.Induction of new employee - Ensuring machine availability in time, training of Hirecraft… Show more Provide support & Troubleshooting of all IT infrastructures within stipulated time.Creation, Updating & Up gradation of Shared Server/Mail Server / Internet / Antivirus Server.Regular / Weekly data back up from all locations- Mumbai, Delhi & Bangalore.Setup of telecons, VCs, Training facilities when required.Support Business Head to create, maintain & upgrade the official website.Induction of new employee - Ensuring machine availability in time, training of Hirecraft software, ensuring infra related issues are resolved etc. End to end IT related exit formalities are managed Biometric and Attendance System report generation.Ensuring the best quotes is received for all IT Infrastructures such as laptops, desktops, printers etc.Managing IT budget and controlling the same.Maintaining the Inventory of Office Equipment.Coordinating with office stationery supplier and research new deals and suppliers.Maintaining efficient documentation and filing system for both paper and electronic recordsSchedule in-house and external eventsSpecial Projects -Creating and timely circulation to 1 Lac+ CXO Community of Power Moves (newsletter) and My Point of View (Interview experts which captures views of India`s well know Business leaders)Provide complete IT support related to a Banking Project “Bank Next”Award and RecognitionBackbone of Sapphire Human Solutions – 2013 – 2014 for Tech SupportBackbone of Sapphire Human Solutions – 2015 – 2016 for Tech Support Show less

Testing and development of the company website, as well as using Google Analytics and email and SMS marketing tools.Email Marketing and SMS Marketing along with tracking code and maintaining reports for the same. Preparing newsletter templates and email templates Building and managing the IT infrastructure for the company, including laptops, desktops, printers, video and tele-conference systems, and servers.Providing technical support and troubleshooting for various OS… Show more Testing and development of the company website, as well as using Google Analytics and email and SMS marketing tools.Email Marketing and SMS Marketing along with tracking code and maintaining reports for the same. Preparing newsletter templates and email templates Building and managing the IT infrastructure for the company, including laptops, desktops, printers, video and tele-conference systems, and servers.Providing technical support and troubleshooting for various OS, applications, and intranet sites.Coordinating with vendors and managing assets. Show less

Hardware/repairing of office desktops, troubleshooting and installation workMaintaining daily, weekly, and monthly backup through Windows softwarePreparing documentation and troubleshooting software issues, such as internet, word, excel, MS Outlook etc.Managing emails through Exchange Server 2007Maintaining user accounts through Active Directory ServicesApplying group policy for the domain to maintain the security for the organizationHardware/software inventory… Show more Hardware/repairing of office desktops, troubleshooting and installation workMaintaining daily, weekly, and monthly backup through Windows softwarePreparing documentation and troubleshooting software issues, such as internet, word, excel, MS Outlook etc.Managing emails through Exchange Server 2007Maintaining user accounts through Active Directory ServicesApplying group policy for the domain to maintain the security for the organizationHardware/software inventory managementCo-ordination with the hardware/software vendorsDesktop OS/application patch installation, Windows and antivirus update managementMaintaining the administration of the server and ensuring high uptime of the serversConfiguring backup structure on devices such as Buffalo Tera station Device, HP Ultrium 448 Device and HP Network Storage X1600 G2Installation and troubleshooting of Black Berry devices for emailWorked on Symantec Backup product for backups of serversProjects -Successful implementation of Catalyst, an intranet time-sheet and project planning application for the organizationSuccessful implementation of new servers and migration of dataInstallation of Windows 20003 Server along with ADS and group policyInstallation and configurations of 2008 Server Terminal Server and thin clientsConfiguration of Exchange Server 2007 and exchange policiesImplementation and setup of IT infrastructure of Ambernath Plant and its connectivity with the head officeKey Achievements -Single handedly took care of Catalyst implementation with support from Ncore Solutions (software developing company)Introduced new vendor for the servers who provided good service and cost savingCarried out all the support work for the company web siteContinuous update of the website reducing the company’s dependence on external vendor for website updatingProposed and implemented individual email ids for departmental headsSwitch over to more reliable Vendor for E - Mail hosting (proposed and implemented). Show less