Prashant Sharma Email & Phone Number

Mumbai Area, India

Role: Operation HeadProcess: Operations Management & Cross Vertical ManagementResponsibilities:Primary responsibility includes managing the project execution team and operations teamEnsuring Quality Assurance standards are established and metResource Management, Conflict Management & Vendor ManagementSkills:Ability to work independently and lead multiple projects simultaneously to meet the deadlinesSelf-motivated, high on energy and having excellent… Show more Role: Operation HeadProcess: Operations Management & Cross Vertical ManagementResponsibilities:Primary responsibility includes managing the project execution team and operations teamEnsuring Quality Assurance standards are established and metResource Management, Conflict Management & Vendor ManagementSkills:Ability to work independently and lead multiple projects simultaneously to meet the deadlinesSelf-motivated, high on energy and having excellent inter-personal skillsAbility to work under pressure and think out of the boxWebsite Analysis and coordinating with IT team. Show less

Mumbai Area, India

Role: Operations ManagerProcess: Branch Operations & Vendor ManagementResponsibilities:Admin & Operation and full control including purchases.Order procurement.Website Analysis and coordinating with IT team.Vendor Management and follow ups for products.Follow up with team for Daily Task report and prepare report for upper management and stakeholders.Achievements:Provide subject matter expertise in sourcing and contract negotiation, including the… Show more Role: Operations ManagerProcess: Branch Operations & Vendor ManagementResponsibilities:Admin & Operation and full control including purchases.Order procurement.Website Analysis and coordinating with IT team.Vendor Management and follow ups for products.Follow up with team for Daily Task report and prepare report for upper management and stakeholders.Achievements:Provide subject matter expertise in sourcing and contract negotiation, including the identification of new sources and programs. Cross vertical team coordination with all the stakeholders.Worked as BA, although I was an operation manager.Lead a team of 30+ employees successfully. Show less

Mumbai

Role: Operation Manager at Wishopedia Services Pvt Ltd. E-Commerce Domain.Process: Operation Management and Heading Customer Support Team.Responsibilities:Make sure all work is going smoothly and if there is any problem analyze and follow up with tech team.Handling customer complaints and resolve them.Be in contact with vendors and let the team updated for any change.Responsible to communicate with marketing head for new sign-ups.Ensuring attrition level to… Show more Role: Operation Manager at Wishopedia Services Pvt Ltd. E-Commerce Domain.Process: Operation Management and Heading Customer Support Team.Responsibilities:Make sure all work is going smoothly and if there is any problem analyze and follow up with tech team.Handling customer complaints and resolve them.Be in contact with vendors and let the team updated for any change.Responsible to communicate with marketing head for new sign-ups.Ensuring attrition level to minimum.Organize training sessions whenever required.Achievements:Received many appreciation mails from customers for resolving customer complaints.Appreciation from higher level management for outstanding performance in handling operations.Been proactive in understanding the various scenarios and proactively work for them.Cross vertical management (Operations, Marketing, Accounts and Technical team) Played BA role.Lead a team of 12 employees successfully. Show less

Mumbai Area, India

Role: Operations ManagerProcess: Travel Management & MICE OperationsResponsibilities:Providing complete Travel Assistance to Corporates as well as Individuals.Handling requirements of Visa, Hotel Booking, Car Rental and MICE Operations.Direct interaction with customer, car owners and hotel management regarding package tours.Generating leads and working on leads received.Achievements:Successfully Handled outings upto 250+ corporate group.

Mumbai Area, India

Role: Senior AssociateProcess: State Street Retiree Services (US process) and TLM FranceResponsibilities:Maintaining documentation and controls for all benefit related activities and procedures.Ensure that processing is completed on time and within the Service level agreement.Provide process related training to new hires.Achievements:Part of the team which received the CUSTOMER SATISFACTION AWARD from client for the year 2009.Successful US Transition(Boston) for… Show more Role: Senior AssociateProcess: State Street Retiree Services (US process) and TLM FranceResponsibilities:Maintaining documentation and controls for all benefit related activities and procedures.Ensure that processing is completed on time and within the Service level agreement.Provide process related training to new hires.Achievements:Part of the team which received the CUSTOMER SATISFACTION AWARD from client for the year 2009.Successful US Transition(Boston) for Lump sum Process and stabilized the process.Having US visa Valid till 2019 Show less

Mumbai

Role: AssociateProcess: OCR & conversion of image to word file.Responsibilities:I worked on various OCR related projects, wherein we had to convert image from .tiff format to word .doc format, for various clients using OCR softwares.

Master Of Business Administration (Mba), Hr And Marketing

B.Sc.It