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Prashant Shetty is listed as Ex COO | Director - Customer service & Customer Success | CX Specialist | Co-founder Thinktrekk | Building & scaling high performing Customer engagement teams. based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at germin8.com and a matched LinkedIn profile for Prashant Shetty.
Prashant Shetty previously worked as Chief Operating Officer at Germin8 and Senior Vice President - Business & Operations at Germin8. Prashant Shetty holds Mba from Programme Of Icfai Institute.
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Currently a COO with 23+ years of hands on exposure in the Building, scaling and improving Operational processes specialising in Customer services, Customer success, Voice & Non voice interfacing teams.As a Co-Founder in Thinktrekk, setup more than 16 customer interfacing teams for startups like Zoomcar, Mswipe, CredR, LivQuick etcLaunched, led & profitably sold e-commerce venture stuffpanda.comStrengths:EntrepreneurshipCustomer Service Operations & SetupLeadershipAutomationProfitable unit mgmtVendor Management Process optimisation
Listed skills include Vendor Management, Service Delivery, Customer Service, Quality Assurance, and 21 others.
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India
Oversaw the Pan India, Non-voice Customer service business spanning across 35 clients like Croma, ICICI Bank, Bluedart, Tata motors & more // Team comp: Customer success heads, ORM specialists & Customer Exp heads.My COO role ensures business is profitable, SLAs are consistently met for existing clients, successfully onboarding new clients and deploying.
Mumbai Area, India
Build, Hire, train, establish KPIs, SLAs, Quality ecosystem, Policies, great work culture, build & fix processes.Founded & led a niche B.O.T model customer service setup business as a co-founder.Evaluate, assess & deploy the right technology ranging from AI solutions for automation, CRM, Dialer etc.Built robust, lean & efficient customer interfacing teams.
Mumbai Area, India
Successfully built Stuffpanda.com (a young design merchandise brand) and made a profitable exit. Website and Marketplace model.Highlights:Building. Creating. Selling. Hiring. Hustling. Growing. Managing. Leading. Learning.
Mumbai Area, India
Heading total responsibility for effective management of the entire customer service operations, which includes National Contact centers: Inbound, Outbound, CRM, Renewals, Email, Chat, Quality.Shouldered responsibility to identify BPO partners, Designing, setting up Multiple Contact centers (4 sites),Heading, managing a gamut of In-house and outsourced.
Mumbai Area, India
Led a team of 4 team leaders and 60 advisors in a UK based sales process called One tel selling telecom, broadband and internet products. Guided, controlled & motivated a team and refined the process to achieve each and every KPI set by the client without compromising the grade of service of the process.Fully accountable for identifying training and.
Mumbai Area, India
Led, and mentored a team of 14 Advisors in a UK based process (3 mobile).Formulated plan to ensure that the team consistently achieves the KPI's set by the process.Geared the activities so that the team achieves the quality target set by the quality team for the calls taken.Regularly organized team meetings and brainstorming sessions to update the team.
Mumbai Area, India
Responsible for solving customer queries in an inbound customer service team for SBI credit card clients.Gained reasonable exposure by making regular correspondence with customers through letters and emails to solve their queries and resolve the typical issues related to the credit card.Credited with a promotion to work in the authorizations team, which.
Fully responsible for converting customer’s verbal messages into text and sending them through the system to the destination pagers. Successful in getting promotion on to personalized services team to handle corporate calls and messages. Effectively managed the corporate clients i.e. Cox n Kings, Alcatel, Indian express, Pidilite, HDFC bank etc.
Hyderabad through weekend training and virtual learning. TRAINING/CERTIFICATION Six Sigma Basic Quality Training Australian institute of.
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Prashant Shetty is listed as Ex COO | Director - Customer service & Customer Success | CX Specialist | Co-founder Thinktrekk | Building & scaling high performing Customer engagement teams..
AeroLeads has found 1 work email signal at @germin8.com for Prashant Shetty.
Prashant Shetty is based in Mumbai, Maharashtra, India.
Prashant Shetty has worked for Germin8, Thinktrekk, Stuffpanda.Com, Hdfc Standard Life Insurance, and Firstsource.
You can use AeroLeads to view verified contact signals for Prashant Shetty, including work email, phone, and LinkedIn data when available.
Prashant Shetty holds Mba from Programme Of Icfai Institute.
Prashant Shetty is listed with skills including Vendor Management, Service Delivery, Customer Service, Quality Assurance, Inbound Marketing, Contact Centers, Outstanding Customer Service, and Process Optimization.
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