Prashant Bari Email & Phone Number

Mumbai, Maharashtra, India

Have worked on various engagements in different roles. In my current role, I am working as a Program Manager with some key responsibilities which are highlighted below:• Assisting customers with using Capgemini services throughout different Business Areas• Ensuring consistent and quality service is provided to client throughout their supported business area.• Managing financial aspects of contracts and ensuring the right resources and methodologies are adapted and utilized in achieving the service delivery goals which include various projects ranging from maintenance enhancements to full-fledged programs in alignment with clients business needs and requirements• Ensuring contracts are carried out according to agreed terms• Escalation point• Foster positive relationships with the client as their primary point of contact• Help clients implement services and plan projects effectively• Manage invoices and bills for assigned customers• Identify up-selling and cross-selling opportunities• Proactively Identifying and also reactively addressing customer issues with speed and efficiency• Working with sales teams to generate new business• Manage a team of Project Managers and Service Delivery Managers.

Worked in the United States during this duration in various roles managing various aspects of Project Management and IT Operations working very closely with my clients and at the same time coordinating with various different other teams and managing my own team spread across various geographies.

Greater New York City Area, Usa

Hired an a Siebel Data Integration Lead and Offshore Coordinator to work on the largest Siebel Migration project at that time.Client: JP Morgan Chanse (Banking)

Mumbai Area, India

I was hired an a Siebel Data Integration lead. I had to travel to USA in Mar 2003.Client: JP Morgan Chanse (Banking)

Owerland Park, Kansas, Usa

Hired as a CRM Consultant. I worked extensively customizing, configuring and implementing Siebel CRM solutions for various clients.Clients I worked with: Sprint PCS (Telecom)

Milpitas, California

Hired as a CRM Consultant. I worked extensively customizing, configuring and implementing Siebel CRM solutions for various clients.Clients I worked with: AAA Finance (Car Loans), Conseco Finance; Sapient (expn.com), and Avnet (Electronics Manufacturer)

Santa Clara, California

I was trained in Scopus CRM and then I worked extensively customizing, configuring and implementing Scopus CRM solutions for various clients.Clients I worked with: ISAWS (California State Govt), Electronic Arts (Gaming Industry); Pacific bell directory(Telecom), Sapient (expn.com), AT&T (Telecom) & Avnet (Electronics Manufacturer)

Mumbai Area, India

Genesis was a Sales and Marketing organization and I was hired by their IT department.I was tasked with designing and developing an in house IT solution using PowerBuilder to cater to all aspects of their organization which included Accounting, Advertising, Marketing, Call Center Operations & Sales. The product was lightly designed on the principles of Gold Mine (the then famous contact management software)

Mumbai Area, India

Worked an programmer using PowerBuilder. Was part of a 2 member team assigned to design and develop a software solution custom made for stock trading brokerage firm.