Prashant Dubey Email & Phone Number

Santa Clara, Ca, Us

- User Account and Permissions Portal: - Designed and implemented a comprehensive portal for managing user accounts and permissions tailored for ServiceNow customers. - Engineered to provide secure access controls and efficient administrative capabilities, ensuring high levels of security for user data. - Focused on a user-centric design to facilitate a seamless experience across platforms, enhance usability, and adhere to compliance standards. - Streamlined account management processes, reduced administrative overhead, and improved overall system governance.- ERP Data Hub Development: - Contributed to the development of the ERP Data Hub, a ServiceNow product designed for integrating SAP ERP with ServiceNow. - Enabled efficient data synchronization between SAP ERP and ServiceNow, automating and streamlining business processes. - Facilitated real-time data exchange and process alignment, enhancing operational efficiency and ensuring cohesive workflows. - Optimized enterprise resource management and maintained data integrity and process consistency across the integrated platforms.

Santa Clara, Ca, Us

- Gamification and Subscription Features of Now Community: - Implemented gamification and subscription features on the ServiceNow Community platform to boost user engagement and interaction. - Introduced dynamic reward systems, leaderboards, and achievement badges to incentivize participation and create a more engaging user experience. - Enabled users to tailor content consumption by subscribing to specific topics or updates, ensuring personalized and relevant information delivery. - This combination of gamification and personalized content delivery increased user retention and fostered a more interactive and vibrant community environment.- ITSM and CSM Products Deployment on Now on Now Instances: - Executed the deployment of ITSM and CSM products on a Now on Now instance within ServiceNow to optimize and streamline service management processes. - Configured and customized IT Service Management (ITSM) and Customer Service Management (CSM) modules to address the specific needs of ServiceNow customers. - Automated processes and improved efficiencies, leading to enhanced service delivery and management. - This streamlined approach provided a cohesive service management framework, improving the overall customer experience and supporting better operational outcomes for ServiceNow clients.

Madrid, Es

- Cathay Pacific Airlines Website Revamp: - Revamped the Cathay Pacific Airlines website to enhance the booking experience for airline tickets and management. - Streamlined the user interface for easier ticket purchases and integrated features for managing ancillary services like seat selection, meal preferences, and additional baggage. - Aimed to improve usability, making the booking process more intuitive and efficient, and ensuring a seamless experience for users managing their travel arrangements.- Miles Management and Booking System: - Developed and enhanced miles management and booking systems for Cathay Pacific. - Created and optimized features for users to manage frequent flyer miles, including earning, redeeming, and tracking miles for flights and rewards. - Focused on providing a seamless, intuitive interface for efficient use of rewards and improving overall user experience.

- Zensys Lite and Home Energy Automation Hub: - Developed standalone devices for managing home appliances such as air conditioners and lights. - Created a web interface for efficient control and scheduling of devices, and monitoring of consumption reports. - Aimed to provide a user-friendly platform to enhance convenience and energy efficiency with detailed insights and control options.- Mobile Applications: - Developed Android and iOS apps to complement the Home Energy Automation Hub. - Enabled users to manage home appliances directly from mobile devices. - Provided features for controlling and scheduling devices, viewing consumption reports, and receiving real-time notifications. - Enhanced user experience with on-the-go access to home energy management, offering greater flexibility and control.

Chennai, Tamil Nadu, In

- Zoho Sites: - Worked on developing and enhancing Zoho Sites, a platform for seamless website creation using drag-and-drop and low-code/no-code features. - Simplified website design and deployment for users with various levels of technical expertise.- Integration with Zoho CRM and Zoho Creator: - Contributed to integrating Zoho Sites with Zoho CRM and Zoho Creator. - Enabled smooth data synchronization and enhanced functionality between the website platform and CRM data. - Facilitated the creation of custom applications and streamlined workflows, improving overall efficiency.

Master Of Computer Applications - Mca, Computer Science

Degree, Mca

Master Of Computer Applications (Mca), Computer Science

B.Sc, Physics, Chemistry, Maths