Working with the corporate management teams to provide operational planning, including establishing goals. Fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Driving communication with various Corporate Management to ensure alignment of day to day and long term directions. Evaluating and Negotiate and recommend external consultants, contractors, and vendors based on project needs. Directing the staff to benchmark, analyze, report on, and make recommendations for the continuous improvement and growth of their respective teams and systems. Working closely with the business managers to select, plan, and implement solutions to business requirements.

Managing large-scale, top-priority and complex technology projects for leading Bank of Canada.

Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and withthe desired results.Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managedchange effectively in rapidly evolving global business environments.Responsible for the project/program management throughout the entire project lifecycle, including projectinitiation/proposals, project delivery, business liaison / stakeholder management, post implementation reviewand project close out / handover.

Drove the high-quality completion of systems engineering, IT Infrastructure development and enterprise wideimplementation/migration projects for F500 clients

Responsible for implementation of corrective measure based on RCA and Data Analysis.Responsible for managing SLAs for LOBs. Monitoring the performance of the Partners by gettingfeedback from clients. Ensure the quality checks are met and provide feedback to the different provider to attain and maintain overall quality as per Dell’s standards.Dell India outsourced vendor’s partner’s servicesMonitoring the performance of the Service provider by getting feedback from clients. Ensure the quality checks are met and provide feedback to the different provider to attain and maintain overall quality as per Dell’s standards.Estimated the effects on the project cost and schedule. Also ensure consistent monitoring tools are in place, and that the documentation accurately reflects the current configurations.

Managing the Team of 10 with 2 Tech Lead & handling 4 different Line of Business.Administering Network Problem Management, Leased Line connectivity & load checking, ISDN connectivity checking, Network Security Management Integration & Inter-operability Management Change Management, Network Performance Management Infrastructure Sizing, Internet, Intranet & Extranet Management. Responsible for implementation of corrective measure based on RCA and Data Analysis.Responsible for managing SLAs for LOB.Established new revenue for selling IT products such as – network cards & cables.Responsible for conducting QBRs and weekly reviews with client and management,Maintain & ensure highest possible level of process Integrity & compliance via pro-active knowledgesharing with team and colleagues, monitoring for adherence to standards, coaching for opportunities and following up with necessary corrective measures.Ensuring that every team member is abreast with the latest process updates through the means of weekly process checks within the team. Planning & rolling out RnRs and incentive plans for the FLAs & TeamsActively seek & provide feedback to employees at all levels in the workgroup. Listen to empathize & record all employee grievances / support requests.Achievements.There was increase in CSAT from 47 % to 76 % for the LOBTPR / FTR (Total Problem/ First time - Resolution) touched 95 % markWas awarded best Team Leader award for maintaining a consistent overall metric score > 82.

Managing and Troubleshooting Technical issues with the team of technical support engineers to meet the team performance, quality.Was actively involved in solving all the technical queries of customers.Customer satisfaction and hour’s goals by providing guidance and support.Guiding clients in setting up wireless network at home.Having frequent Knowledge transfers from on-site engineer (UK).Handling technical training for new-hires.Raising priority request based on the nature of the technical problem.Collating & Maintaining call tracker of the team members.Troubleshooting the problem occurred in RSA tokens.