Shaping the success of our services businessDevelopment of a robust go-to-market plan for our services business. This strategic initiative aims to position our services effectively in the marketCollaborate with various business towers, including ADM, Infra, Cloud, and others, to develop an integrated approach to ensure seamless introduction of our services to their business units, optimizing our strategy to align with the diverse needs of the customerCollaboration with global sales, consulting teams, and external consultants to address business opportunities. By aligning efforts, we create a unified front to address the challenges and capitalize on emerging opportunitiesDevelopment of solutions that not only meet client requirements but are also operationally feasible and commercially viable. This entails a meticulous approach to strike the right balance, ensuring our solutions are tailored to client needs, operationally efficient, and competitive in the market

Pricing:+ I head the Pricing for all new and existing engagements+ Pricing includes organizational services and that of partner solutions+ Adherence to the corporate commercial guidelines+ Multiple Models in line with the client requirements Large / Strategic Deal Pursuit and Solutions+ Solutions for integrated deals across domains+ Integrated deals covers components of IT, apps, digital platforms, BPO etc.+ Consultative approach with engagement with clients as trusted advisorDigital Tool Enablement + Developed partner ecosystem for state of the art products and platforms + Ensure the platforms operate on a sustainable basis+ New tools and platform Pursuit

Head of India Operations, Presales & SolutionsBusiness Leader for BPO Business in Retail & Diversified Vertical

Sales, Relationship Management and Solution Design

As a customer relationship manager, I was responsible to nurture and grow existing set of accounts profitably - Built strong relationship / partnership with the clients - Was the key point of contact for client requirements, expectations and escalations - Ensure that the delivery meets the required metrics and all issues are resolved - Work closely with the Client’s at their location and internal delivery teams - Make sure the financial metrics are metResponsible for new logo wins through multiple sales initiatives

Established and headed the presales group for Managed Services - Including - Robust bid management function - Solution design and delivery - Automation of proposal process - Program Transition - Solution defense - High performance demand generation team - Manage all the customer visits - Strategic research - Manage Sales Automation tools like SF.com and SugarCRM - Built an aggressive and self motivated team ground up - Relationship management with global accounts

Manage the Presales / Sales Support group for the global sales team - Lead the Proposals team to respond to multiple RFI / RFPs. Also Online bids - Own the proposal response and submission 100% - Work with multiple internal teams and strategic partners [if required] to ensure a cohesive solution is built addressing the customer’s key pain points - Solution design and defense - Manage the Business development team - Manage all customer visits

Business Development for Sify's marketplace for manufacturing

End to end Sales and Receivable Management One of the top performerKey responsibilities:+ Customer information Management+ Pricing and discounts+ Catalogue Management+ Channel Management+ Order Management+ Order expedition+ Collections+ Customer Advocacy+ New product introductionI was responsible for the end to end Order to Cash