Prashanth Prabhakar Email & Phone Number

United Kingdom

United Kingdom And India

• Reponsible for spearheading the integration space across customer enterprise in cloudWorking with various business stakeholders in enabling integrations across cloud SaaS systems using Boomi MCS across various LOBs.
• Customer Success Management: Advocating for customer experience, building, and maintaining strong relationships, and ensuring customer satisfaction.
• Cloud Services Delivery: Expertise in managing cloud services, ensuring service delivery aligns with customer business goals, and providing real-time management of enterprise accounts.
• Project and Program Management: Skilled in project scoping, planning, resource and budget management, and execution using Agile, Kanban, and traditional methodologies.
• Technical Expertise: In-depth knowledge of integration technologies (webMethods, Camel, IBM B2B, Mulesoft) and cloud platforms (Azure, AWS, Google Cloud).
• Communication and Collaboration: Excellent communication skills with the ability to work well under pressure, establish strong customer relationships, and influence cross-functional teams.

Bangalore, India

• Lead a team of 5 in the Siebel configuration and integration with Poetic, SAP on Windows platform.
• Guide the team in analysing the requirements in the requirements analysis phase, constant interact with BAs in clarifying the requirements before and during development phase.
• Provide guidance to the testing team during the design of Software System Test Plan and Test scripts.
• Arrange, and chair the weekly onsite/offshore progress status meeting and report the daily status dashboard.
• Coordinate with the users in India, EMEA and Asia pacific in User Acceptance Testing before deployment of Siebel Callcenter integrated with SAP, eChannel, eCustomer and other applications
• Led the Disaster Recovery functional testing including scope definition, test scripts, execution and completion reports involving teams in US, and EMEA.

Bangalore, India

• One of the key technical associates responsible in transitioning the knowledge of QA services from Siebel Corporation to Symphony Services. The outsourced deal was based on B-O-T setup
• Prashanth with his techno-functional expertise (areas include - Installation and Management of Siebel clients, tools, Search, Reports, Load Balancing, Security) provided technical guidance to various internal and.
• He was awarded the prestigious ‘Outstanding Individual Contribution award’ for the year 2003-2004 from Siebel Systems for outstanding services to the Siebel account.

Masters In Itmoc, Information Technology, Management And Organisational Behavior

Be, Chemical