Salesforce CRM, Salesforce Admin, Salesforce Lightning, Process Builder, Apex Trigger, Salesforce.com Data Loader Dataloader.io, Workbench, Salesforce Macros, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, and Case Management SystemExperience designing custom formula fields, field dependencies, validation rules, workflows, flows and approval processes for automated alerts, field updates. Data Migration, data management, duplicate management Sound knowledge on Salesforce AutomationGood Knowledge on Sales Cloud, Service cloudLead management process Configure and maintain Salesforce to ensure that business goals and objectives are metConfigure applications for Salesforce including Maps, AdobeSign.Collaborated with internal stakeholders to collate requirements and turn them into scalable and maintainable solutionsConduct QA testing to mitigate bugs and defectsDocument and communicate changes to the wider businessFacilitated training with stakeholders to ensure uniformity in processesSupporting end-users with queries and resolving them in a timely manner

● Administered Salesforce Service Cloud to optimize customer support processes and enhance userexperience.● Managed user accounts, profiles, roles, and permission sets in Salesforce Service Cloud.● Customized and configured Service Cloud components including cases, queues, assignment rules,escalation rules, and entitlement processes to align with business requirements.● Created and maintained reports and dashboards to track key performance metrics and provide insightsinto customer support operations.● Conducted user training sessions and provided ongoing support to ensure effective utilization ofSalesforce Service Cloud.● Collaborated with cross-functional teams to identify areas for improvement and implementedenhancements to streamline support workflows.● Acted as the primary point of contact for resolving technical issues and troubleshooting SalesforceService Cloud-related issues.● Stayed updated on Salesforce platform updates and best practices to continuously optimize ServiceCloud implementation.

● Assisted in the administration of Salesforce platform, with a focus on Salesforce Service Cloud.● Supported senior administrators in configuring and customizing Salesforce to meet businessrequirements.● Participated in the creation and maintenance of user accounts, profiles, roles, and permission sets inSalesforce.● Conducted data cleanup and data management tasks to ensure data integrity within Salesforce.● Assisted in the development and implementation of workflows, validation rules, and processautomations in Salesforce.● Contributed to the creation and customization of reports and dashboards to provide insights intobusiness performance.● Provided user training and support to help onboard new users and facilitate adoption of Salesforceplatform.● Collaborated with cross-functional teams to gather requirements and assist in the implementation ofSalesforce solutions.● Actively participated in testing and quality assurance efforts for Salesforce system enhancements andupdates.

Responsibilities: • Clarifying business requirements as specified in the project scope/proposal with the Business Analyst/Test Manager.• Creating Requirement Traceability Matrix.• Writing test cases as per the functional requirements.• Executing test cases to validate the functionality and transactions using Quality Centre (QC).• Reporting daily status update to managers.• Performing System testing and Regression testing.• Recording, analysing and verifying test results.• Preparing defect reports using defect tracking tool.• Retesting the defects after performing fixes.• Supporting the User Acceptance Testing.• Developing software testing scenarios and plans.• Testing end-to-end functionality, system integration and backend.• Analysing test results, tracking defects and generated reports in Quality Centre.• Debugging and troubleshoot issues from testing phase (i.e. websites or interactivities).• Developing solutions in front and back- end technologies using Java • Creating project documents Statement of Work, project proposals, resource schedules, and defect tracking sheets.• Creating technical documentation and providing system support and technical advice.• Developing and designing reports as required by internal stakeholders.• Developing new features, products and bug fixes for the existing business applications.