Prashanth Rao Email & Phone Number

Bengaluru, Ka, In

Abu Dhabi Emirate, United Arab Emirates

Philippines

An Infrastructure Lead Engineer plays an active role in the development of an organization’s infrastructure strategy architecture, service delivery standards and best practices. These professionals work in collaboration with various vendors. Assist in developing the necessary IT infrastructure that enables all essential business applications to run efficiently.

Bengaluru Area, India

1. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.2. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.3. Play a significant role in long-term planning, including an initiative geared toward operational excellence.4. Oversee overall financial management, planning, systems and controls.

Mysore,Karnataka, India

1. Specialization in end-to-end IT Infrastructure; led business operations through planning and analyzed delivery issues in a timely fashion for IT infrastructure and application engagements 2. Expertise in setting out quality standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services 3. Worked with a diverse set of stakeholders [Business Units, Functional Groups, Consultants, Vendors, External Agencies (Software/Hardware Suppliers)] on matters relating to systems for establishing, implementing & improving infrastructure solutions 4. Possess brief exposure in managing local and remote resources5. Gained in-depth knowledge of Incident Management, Change Management, Problem Management, Risk Mitigation, Service Improvement & Capacity Planning, Issue Management, Audit Readiness and several others6. Delivered a high-quality customer experience, elevated customer satisfaction, while adhering to the SLAs & work processes 7. Expertise in managing complete project management activities (Lean Projects & Six Sigma Projects ), ensuring timely deliveries as per defined quality standards; implemented project plans, risk assessments and contingency plans8. An effective communicator with strong relationship management skills with the capability to relate to people at any level of business and management; possess excellent analytical and negotiation skills 9. Transition Manager to manage complete Transition & Transformation for New Account / New Scope. Looking after complete Project Management activities & handover fully functioning account to the Operations team for sustenance within the specific cost & timelines as agreed with the stakeholders.

Mangalore Area, India