Prashanth Rao Email & Phone Number

Dubai, AE

• Management committee member & AMIEO project deputy leader for the VinFast Auto – reporting directly to the Chief Executive Officer, Driving the EV revolution in responsible markets.
• Key member driving the setup of VinFast in responsible markets for setting up dealer network: Phase 1 of operations
• Established & leading Aftersales, Retail sales, Customer quality, technical support, EV Battery repair & Recycle, Customer Care centre, Parts operations & Logistics teams for the markets… Show more
• Established & leading Aftersales, Retail sales, Customer quality, technical support, EV Battery repair & Recycle, Customer Care centre, Parts operations & Logistics teams for the markets with full P & L responsibility
• Market champion for Vehicle quality & Quality SOPs
• Leading the team to localise Vehicle components & Service parts in India

Dubai, United Arab Emirates

• Management Committee member for the INFINITI Middle East Regional Office – reported directly to the Managing Director and shared insights to shape the brand’s future strategic direction
• Spearheaded strategic projects – key member the regional Electrification & Connected Cars task force accountable for planning, infrastructure, developing business models and staff training for the brand’s electric.
• Stewarded the strategic growth of the Sales, Aftersales, Customer… Show more
• Stewarded the strategic growth of the Sales, Aftersales, Customer Quality & Dealer Development business for 19 countries in the GCC, Russia and Asia Oceana region
• Led a team of 8 Sales, Aftersales and Technical Support personnel – guided and coached the team to exceed business objectives
• Consistently exceeded critical KPIs – Vehicle sales: +2%, Parts Sales: 5% over target (FY 2022) + average 19% YoY profit | Customer Retention: 3% over target with 2.3 visits/year service frequency | Customer.

Yokohama, Kanagawa, Japan

• Led a team of 5 personnel with full oversight and accountability of Aftersales & Customer Quality for the Middle East and additionally ownership of the Retail Sales for the KSA market
• Streamlined and transformed the KSA dealer network – reviewed network profitability and closed non-performing distributors; transferred network and assets to consolidate into 3 main branches; sourced, vetted and.
• Exceeded annual… Show more
• Exceeded annual sales targets by 40% in retail and wholesale - effectively managed KSA dealer relations to drive consistent business
• Steered channel management efforts – enabled dealer success by supporting sales funnel performance, SSI scores, dealer profitability, used car business, marketing programs, VMI (vendor-managed inventory) solutions and.
• Optimized stock levels to ensure adequate inventory – reviewed and improved car flow management Show less

Dubai, United Arab Emirates

• Pioneered CX management for the GCC region – handpicked to launch the Aftersales function, hence laid the foundation by sourcing primary data to establish a baseline for customer service measurement
• Established Nissan & INFINITI's first Customer Quality department – managed a team of 3, implemented on-the-ground measurement programs [SSI / CSI / mystery shopping], developed remedial plans and ensured effective.
• Developed employee… Show more
• Developed employee engagement initiatives – rolled out the inaugural INFINITI skills contest and provided extensive online and offline training to foster a customer-centric work culture
• Supported Dealer Development initiatives – led the team tasked with setting up 3 regional IREDI (INFINITI Retail Environment Design Initiative) facilities aligned with global brand standards and consistency Show less

Dubai, United Arab Emirates

• Lead the Parts & Service operations across 13 countries in GCC and Africa – ensured excellence in service and parts operations, accessories, and genuine branded oil business for regional distributors
• Managed a high-performing team of 12 officers and team leaders – mentored the team and successfully led Channel Parts sales, Service operations, Training programs and Customer Quality (CQ) operations
• Ensured annual Parts sales KPIs of USD 30 million were met/ exceeded – instrumental in… Show more
• Ensured annual Parts sales KPIs of USD 30 million were met/ exceeded – instrumental in distributor business planning, target achievement and capacity monitoring
• Developed and improved the Aftersales network – optimized coverage and service quality through comprehensive field operations training and dealer support Show less

Dubai, United Arab Emirates

• Accountable for Honda Service & Parts operations + Distributor Retails sales Management
• Played a key role in setting up the Training curriculum & Kaizen culture

Bangalore, India

• Consultant, Auditor & implementer / Trainer of Aftersales Operations Management. With added responsibility for Dealer Aftersales Business Planning, Target achievement and CS ratings

Bangalore, India

• Accountable for Aftersales - Parts Marketing activities, and Kaizen initiatives at the dealers

Master Of Business Administration - Mba, Marketing

Activities and Societies: Body building, Photography. Treks and travels

Bachelor Of Science - Bs, Physics