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Prashant Kumar Email & Phone Number
Senior Technical Support Specialist- L2
at
SOTI
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Technical Support Specialist- L2
Location
Gurugram, Haryana, India
Company size
Who is Prashant Kumar? Overview
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Quick answer
Prashant Kumar is listed as Senior Technical Support Specialist- L2 at SOTI, a with 2149 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Prashant Kumar.
Prashant Kumar previously worked as Technical Support Specialist at Soti and Technical Support Analyst at Soti. Prashant Kumar holds Bachelor Of Technology - Btech, Computer Science, 78.7 % from Lovely Professional University.
Company email context
Email format at SOTI
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SOTI
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Profile bio
About Prashant Kumar
Highly dedicated and knowledgeable IT professional with hands-on experience in Technical Support, Enterprise Mobility Management, Server Administration (Windows & Linux), Hosting, Server Infrastructure Management (Data Center and Cloud Environment), Application Support, Deployments, IT Security, Single-Sign-On (SSO), SQL and Automated Cloud Solution using Google Cloud (GCP). I have experience in working with clients across the globe.
Current workplace
Prashant Kumar's current company
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Soti
4 roles
Prashant Kumar work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
Current⦿Responsible for efficient and effective case management while adhering to established standard operating procedures for case documentation, customer follow up, troubleshooting, research, etc.⦿Drive cases to resolution, collaborates with global peers and other SOTI organizations like Engineering, Sales, and Cloud teams in addressing customer issues, and keeps all stakeholders communicated on technical/resolution path.⦿Proactively analyze product defects/bugs/trends.⦿Validate and qualify customer issues and business impact which may require collaboration with more senior level team members.⦿Contribute to the SOTI knowledgebase in the form of new or updated technical documents focused on issue resolution or prevention.
Mar 2024 - Present
Technical Support Analyst
•Provide higher-tier customer service in regards to MDM solutions. Diagnose and solve application queries.•Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution.•Endeavor to respond to all requests in a timely manner while improving customer experience •Have advanced knowledge of MDM solutions, cloud, servers, and SQL, and have a solidknowledge of all operating systems - Android, iOS, Linux, Windows•Use various devices to reproduce customer environments in order to troubleshoot issues further.Create and assess customers' JIRA tickets •Coach and assist other engineers to help them in their regular cases.
Aug 2023 - Mar 2024
Technical Support Associate
⦿Provide telephone and email based post-sales technical support for SOTI products.Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution⦿Work proactively to update customers by reporting progress regarding outstanding queries⦿Endeavor to respond to all customer requests in a timely manner while improving customer experience.⦿Provide superior customer service in regards to SOTI MDM solutions. Diagnose and solve application queries and answer customer questions.⦿Use various devices to reproduce customer environments in order to troubleshoot issues further.
Jul 2022 - Aug 2023
Team & coworkers
Colleagues at SOTI
Other employees you can reach at soti.net. View company contacts for 2149 employees →
SA
Sreejith A
Colleague at SotiThiruvananthapuram, Kerala, India
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VK
Vinay K Narayanan
Colleague at SotiErnakulam, Kerala, India
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MR
Muhammed Rashid M
Colleague at SotiKozhikode, Kerala, India
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AR
Aakriti Rawat
Colleague at SotiGreater Toronto Area, Canada
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AT
Adrian Tan
Colleague at SotiSubang Jaya, Selangor, Malaysia
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DA
Denis Arancibia Barrientos
Colleague at SotiBolivia, Plurinational State Of
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SK
Sonu Kumar
Colleague at SotiMotihari, Bihar, India
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SZ
S Z
Colleague at SotiVaughan, Ontario, Canada
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CC
Candy Coleman
Colleague at SotiLexington County, South Carolina, United States
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SG
Samuel Griffiths
Colleague at SotiGreater Gothenburg Metropolitan Area, Sweden
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Sreejith A
Colleague at SotiThiruvananthapuram, Kerala, India
View →
VK
Vinay K Narayanan
Colleague at SotiErnakulam, Kerala, India
View →
MR
Muhammed Rashid M
Colleague at SotiKozhikode, Kerala, India
View →
AR
Aakriti Rawat
Colleague at SotiGreater Toronto Area, Canada
View →
AT
Adrian Tan
Colleague at SotiSubang Jaya, Selangor, Malaysia
View →
DA
Denis Arancibia Barrientos
Colleague at SotiBolivia, Plurinational State Of
View →
SK
Sonu Kumar
Colleague at SotiMotihari, Bihar, India
View →
SZ
S Z
Colleague at SotiVaughan, Ontario, Canada
View →
CC
Candy Coleman
Colleague at SotiLexington County, South Carolina, United States
View →
SG
Samuel Griffiths
Colleague at SotiGreater Gothenburg Metropolitan Area, Sweden
View →
4 education records
Prashant Kumar education
Bachelor Of Technology - Btech, Computer Science, 78.7 %
12Th, Pcm
Bseb, Patna
10Th
Lord Buddha Public School
FAQ
Frequently asked questions about Prashant Kumar
Quick answers generated from the profile data available on this page.
What company does Prashant Kumar work for?
Prashant Kumar works for SOTI.
What is Prashant Kumar's role at SOTI?
Prashant Kumar is listed as Senior Technical Support Specialist- L2 at SOTI.
Where is Prashant Kumar based?
Prashant Kumar is based in Gurugram, Haryana, India while working with SOTI.
What companies has Prashant Kumar worked for?
Prashant Kumar has worked for Soti.
Who are Prashant Kumar's colleagues at SOTI?
Prashant Kumar's colleagues at SOTI include Sreejith A, Vinay K Narayanan, Muhammed Rashid M, Aakriti Rawat, and Adrian Tan.
How can I contact Prashant Kumar?
You can use AeroLeads to view verified contact signals for Prashant Kumar at SOTI, including work email, phone, and LinkedIn data when available.
What schools did Prashant Kumar attend?
Prashant Kumar holds Bachelor Of Technology - Btech, Computer Science, 78.7 % from Lovely Professional University.
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