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Prashant Kumar Email & Phone Number
Senior Technical Support Specialist- L2
at
SOTI
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Senior Technical Support Specialist- L2
Location
Gurugram, Haryana, India
Company size
Who is Prashant Kumar? Overview
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Quick answer
Prashant Kumar is listed as Senior Technical Support Specialist- L2 at SOTI, a company with 2149 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Prashant Kumar.
Prashant Kumar previously worked as Technical Support Specialist at Soti and Technical Support Analyst at Soti. Prashant Kumar holds Bachelor Of Technology - Btech, Computer Science, 78.7 % from Lovely Professional University.
Company email context
Email format at SOTI
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SOTI
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Profile bio
About Prashant Kumar
Highly dedicated and knowledgeable IT professional with hands-on experience in Technical Support, Enterprise Mobility Management, Server Administration (Windows & Linux), Hosting, Server Infrastructure Management (Data Center and Cloud Environment), Application Support, Deployments, IT Security, Single-Sign-On (SSO), SQL and Automated Cloud Solution using Google Cloud (GCP). I have experience in working with clients across the globe.
Current workplace
Prashant Kumar's current company
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Soti
4 roles
Prashant Kumar work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
Current⦿Responsible for efficient and effective case management while adhering to established standard operating procedures for case documentation, customer follow up, troubleshooting, research, etc.⦿Drive cases to resolution, collaborates with global peers and other SOTI organizations like Engineering, Sales, and Cloud teams in addressing customer issues, and.
Mar 2024 - Present
Technical Support Analyst
- Provide higher-tier customer service in regards to MDM solutions. Diagnose and solve application queries.
- Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution.
- Endeavor to respond to all requests in a timely manner while improving customer experience
- Have advanced knowledge of MDM solutions, cloud, servers, and SQL, and have a solidknowledge of all operating systems - Android, iOS, Linux, Windows
- Use various devices to reproduce customer environments in order to troubleshoot issues further.Create and assess customers' JIRA tickets
- Coach and assist other engineers to help them in their regular cases.
Aug 2023 - Mar 2024
Technical Support Associate
⦿Provide telephone and email based post-sales technical support for SOTI products.Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution⦿Work proactively to update customers by reporting progress regarding outstanding queries⦿Endeavor to respond to all customer requests in a timely manner.
Jul 2022 - Aug 2023
Team & coworkers
Colleagues at SOTI
Other employees you can reach at soti.net. View company contacts for 2149 employees →
SK
Sneh Kalsariya
Colleague at Soti
Toronto, Ontario, Canada, Canada
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GG
Greg Gawlowski
Colleague at Soti
Birmingham, England, United Kingdom, United Kingdom
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DB
Deepa Bisht
Colleague at Soti
Delhi, India, India
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MM
Manali Mehta
Colleague at Soti
Toronto, Ontario, Canada, Canada
View →
AN
Ajay Nair
Colleague at Soti
Palakkad, Kerala, India, India
View →
RK
Rahul Khandelwal
Colleague at Soti
Rajasthan, India, India
View →
NS
Nicholas Soman
Colleague at Soti
Kottayam, Kerala, India, India
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MY
Muhammed Yaseen
Colleague at Soti
Ernakulam, Kerala, India, India
View →
NK
Nathan Kuykendall
Colleague at Soti
Washington DC-Baltimore Area, United States
View →
EC
Emily Carr
Colleague at Soti
Dublin, County Dublin, Ireland, Ireland
View →
Sneh Kalsariya
Colleague at Soti
Toronto, Ontario, Canada, Canada
View →
GG
Greg Gawlowski
Colleague at Soti
Birmingham, England, United Kingdom, United Kingdom
View →
DB
Deepa Bisht
Colleague at Soti
Delhi, India, India
View →
MM
Manali Mehta
Colleague at Soti
Toronto, Ontario, Canada, Canada
View →
AN
Ajay Nair
Colleague at Soti
Palakkad, Kerala, India, India
View →
RK
Rahul Khandelwal
Colleague at Soti
Rajasthan, India, India
View →
NS
Nicholas Soman
Colleague at Soti
Kottayam, Kerala, India, India
View →
MY
Muhammed Yaseen
Colleague at Soti
Ernakulam, Kerala, India, India
View →
NK
Nathan Kuykendall
Colleague at Soti
Washington DC-Baltimore Area, United States
View →
EC
Emily Carr
Colleague at Soti
Dublin, County Dublin, Ireland, Ireland
View →
4 education records
Prashant Kumar education
Bachelor Of Technology - Btech, Computer Science, 78.7 %
12Th, Pcm
Bseb, Patna
10Th
Lord Buddha Public School
FAQ
Frequently asked questions about Prashant Kumar
Quick answers generated from the profile data available on this page.
What company does Prashant Kumar work for?
Prashant Kumar works for SOTI.
What is Prashant Kumar's role at SOTI?
Prashant Kumar is listed as Senior Technical Support Specialist- L2 at SOTI.
Where is Prashant Kumar based?
Prashant Kumar is based in Gurugram, Haryana, India while working with SOTI.
What companies has Prashant Kumar worked for?
Prashant Kumar has worked for Soti.
Who are Prashant Kumar's colleagues at SOTI?
Prashant Kumar's colleagues at SOTI include Sneh Kalsariya, Greg Gawlowski, Deepa Bisht, Manali Mehta, and Ajay Nair.
How can I contact Prashant Kumar?
You can use AeroLeads to view verified contact signals for Prashant Kumar at SOTI, including work email, phone, and LinkedIn data when available.
What schools did Prashant Kumar attend?
Prashant Kumar holds Bachelor Of Technology - Btech, Computer Science, 78.7 % from Lovely Professional University.
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