** Reviewing, investigating, and reporting money laundering cases** Providing ongoing monitoring and resolving formal complaints and Financial Ombudsman Service complaints** Dealing appropriately with consent refusals following SAR submissions** Acting as a point of contact for law enforcementagencies in ongoing criminal investigations that commenced from a submitted SAR** Acting in accordance with the written policies, procedures, and relevant legislation** Cooperating with other teams in providingprofessional and efficient front line compliance support and seeking to improve the company's processes

** Responsible for providing Fraud Prevention Services to the clients by reviewing, analyzing real time volumes and reducing bad debt for client.** Detect and minimize credit and fraud risk whilst enabling card member spend at the same time.** Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.** Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account.

Diagnosis and Response Team** Meet or exceed the predetermined service level agreement (SLA) to ensure efficient operational execution** Concurrently utilize multiple technology systems to investigate allegations of program non-compliance, fraud, and abuse.** Participate in the development, design, testing, and implementation of new processes, procedures, and system technology** Operate autonomously in ambiguous situations by identifying and prioritizing major issues and working with peers, leadership, and various partners to coordinate efforts to meet corporate goals.Investigations (60%)** Investigate account activity to ensure compliance with our program terms and conditions**Utilize resources to compile and provide data to support a detailed investigation** Connect with guest, hotels, and internal contacts on the resolution of the allegationsPartnership (15%)** Interact with various partners at multiple levels, including guests, hotels, and internal contacts, to foster our program mitigation controls** Assist management with responses to escalate cases and questionsReporting and Documentation (15%)**Document findings in various systems with minimal grammatical errors**Synchronize your findings into a short, concise, and accurate report for various partnersContinuous Improvement (10%)** Participate in the creation and execution of action plans that improve guest experience, increase quality and reduce fraudulent activity

** Handle queries, requests and complaints from customers tactfully.** Provide Technical support service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. ** The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.