• As a TAM I was responsible for managing FP Enterprise customers in APAC and EMEA region. This role is responsible for overall customer engagement and development• Taking care of Enterprise account for all technical escalations, support functions and upsell/cross-sell • Collaborating with support, engineering, and development team for product enhancement • Helping customer with new release, upgrade, migration, managing escalation and product lifecycle• Identifying and helping customers with technical trainings.• Working with Professional Services/Sales team for upsell, cross-sell, SOW, PO’s. Helping deployment team with architecture documents like HLD, LLD. • Ensures that Enterprise program deliverables are actioned on time i.e., meeting minutes, Architecture reviews/diagrams, Strategic Support Plan, Migration planning etc.• Conduct regular calls/meeting with customer technical support team for support/update/migration status update• Collaborate with Engineering and QA teams in Forcepoint to validate Deployment architectures and Sizing parameters.• Perform QBR/EBR with customer leadership team• Managing higher level escalations raised by the Sales Team, VP, Second Line Engineers & so on creating executive summary.• Managing customer centric operations by ensuring high quality customer support by satisfaction by tracking escalations and transferring the incidents to Backline, Engineering & Product Management team.

• Design and develop new capabilities on new cloud products and enable internal teams on the same• Work with Sales/Partners/Customer on cloud deals, won quite a few Azure Cloud(IAAS), Microsoft Teams implementation deals, helped company secure 15+ millions from Competitors• Successfully implemented Microsoft Teams, Nextgen collaboration platform for three customers• Lead L4 team for Cloud and O365 deployments, DC migrations• Worked with CTS premium accounts on Architecture design, Write, review, and approve SOW,RFP HLD, LLD, POC, Runbooks• Worked with CoE team, functioning as a liaison between cognizant horizontal teams, vertical teams, and product vendors• Work closely with Cognizant clients and Microsoft (Azure) on cloud design and architecture review• Worked on Azure cloud project, helping team provision resources, troubleshooting problems on azureDesign/deploy IaaS workload (VM, Network, Storage), business continuity/disaster recovery (BC/DR) planning and deployment, Azure StorSimple appliance deployment and management • Enabling team on new windows platform, Conducted training on Storage, Hyper-V, Cluster, Security, Containers on windows 2016• Generating POV’s on Product upgrade, Virtualization, Cloud migration and tools• Worked with several horizontal teams as a last point of contact/escalation on Microsoft OS, Virtualization, Hyper-V and SCVMM technology.• Helping BU team for customer enablement. • Conducting interviews for Cognizant Academy and horizontal teams.• Helping academy with the training, training material and external trainer evaluation on Microsoft technology• Conducted multiple datacenter assessments for cloud migration and helped client with on-prem and cloud budgeting, help clients reduce TCO• Work on multiple escalation simultaneously, helping teams with proactive steps for avoiding SLAs• Effective collaborator with persuasive communication and corporate ethics

• Worked as a Senior Technical Architect with AtoS India Pvt. Ltd, • Created High Level Design document involving Virtualization, Datacenter Migration, Server Upgrades and New site deployments. • Responsible for approval of LLD, POC, RFC, and HLD.• Providing escalation services to BU team. • Clientele included UK and Ireland clients for project deployments. • Worked with Solution Architect on Hardware/Software design, licensing and procurement, Proposal documents creation and approvals. • Worked with several SME for reviewing Solution Design Document and approvals. • Conducting training for BU team on Microsoft OS and Virtualization technology

*I was responsible for deploying Scenario based Solutions for the entire Support Engineering functions in Microsoft using a virtualized environment built on Hyper-V clusters and SCVMM 2012 and Actively Contributed to Ongoing Lab Projects of Private cloud eventually aimed at improving Efficiencies of Labs by virtualizing the entire Customer setup and automating deployment requirements.*Managed a group of Lab Engineers (L1/L2) to ensure efficient delivery of lab services w.r.t cloud business, My team were responsible for managing several clouds based on Hyper-V Cluster and SCVMM, Each cloud was hosting approximately 1500+ VM’s *Planning and forecasting of resource requirements as per the new projects * Setting objectives for team/individuals and getting them motivated/trained to pursue great results. This ended getting best of out each individual with great performance * Partnered and collaborated with Escalation / SDM / Support PM / Training and Quality team in any global cross-group efforts that can influence the support methodologies and workflow enhancements* Worked with Microsoft partners for developing lab for premium customers, this ended faster resolution to problem and eventually helped us achieved right CAST.* My team developed several customized OS/apps images for the Hyper-V cloud which helped in faster cloud deployments and enabling support organization with quicker case resolutions. * Took care of Major Incidents, Change & Escalation processes to ensure coordination of resolving parties, effective communication to stakeholders and post Incident review

• Acted as a Consultant, helping the SE’s, EE’s & Partner Technical Consultants in replicating customer environments in the PSS Lab for reproducing complex issues related to Microsoft products & other third-party products• Engaged and Evangelized lab capabilities, new lab offerings to support community by delivering New Employee Orientations, Lab Brown bags & Technology presentations• Having a good understating in breadth of Enterprise level Microsoft products (Including good knowledge in various Windows Operating Systems, AD, DHCP, DNS, WINS, Routing and Remote Access, TCP/IP, Hyper-V, SCVMM 2008/2008R2/20012, Windows clustering, NLB and different version of Windows & SQL clustering• Worked on onprem cloud deployment and maintenance (Hyper-V, SCVMM, Clusters, Storage (Netapp/Compel lent/EMC))• Investigated product related issues that were affecting support metrics• Enterprise level of networking & Storage knowledge (SAN/NAS’s). Extensively worked on Hitachi AMS 1000 & Dell Compellent • Collaborated with product team in reporting Bugs and provided consumer perspective about the product and drive the resolutions of all the issues to closure• Effectively collaborated with HP, IBM, Dell, Hitachi, Fujitsu, Lenovo, Sony vendors to troubleshoot issues pertaining to Lab assets and high-end servers• Asset Inventory of the Lab Infrastructure, Audited the Inventory and kept the database up to date with all the hardware configuration with respect to Inventory• Assignment of required resources to departments, sizing and costing.• Worked on bulk OS deployment projects using MDT, WDS, ADS, RIS, Sysprep, Setup Manager.

• Worked with Microsoft Premium customer on support, I was part of setup engineering. • Support included Windows OS boot issue, hang issues, Disk Problems, Windows Cluster issues• Worked in 24/7 environment where major portion was working in the night shift and handle US based clients, co-ordinate with US teams• Worked with PG team and file bugs in the OS, Hotfix and patches• Worked as a Beta engineer worked included test beta windows OS and help PG team with problem identification, bug creation, os and application fixes.

• Worked as a Sr. Field Engineer, I had 8 Companies under my jurisdiction & I was responsible for looking after client Systems hardware & software Installation, Configuration, break down issues and Preventive maintenance• Lead team of Seven Field Engg. For support of Servers, Workstations, Laptops, Backup devices and Printers support• Vendor Coordination, Management and routing of calls to the respective engineers.• Server Management including Installations and Maintenance of IBM & HP High End Servers.• Installation and maintenance of Windows NT Server, 2000, 2003, Windows 98 & Windows XP. Configuration of Dual Boot, Proxy Server’s, Disk Management, RAS, Dialup connections, Networking, TCP/IP, MS Outlook, Outlook backup & restore and Internet Maintenance.• Configuration of Raid 0/1/10/5/5i, Configuration of Robotics tape library.