Prashant Mane Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

• As a TAM I was responsible for managing FP Enterprise customers in APAC and EMEA region. This role is responsible for overall customer engagement and development
• Taking care of Enterprise account for all technical escalations, support functions and upsell/cross-sell
• Collaborating with support, engineering, and development team for product enhancement
• Helping customer with new release, upgrade, migration, managing escalation and product lifecycle
• Identifying and helping customers with technical trainings.
• Working with Professional Services/Sales team for upsell, cross-sell, SOW, PO’s. Helping deployment team with architecture documents like HLD, LLD.

Pune Area, India

• Design and develop new capabilities on new cloud products and enable internal teams on the same
• Work with Sales/Partners/Customer on cloud deals, won quite a few Azure Cloud(IAAS), Microsoft Teams implementation deals, helped company secure 15+ millions from Competitors
• Successfully implemented Microsoft Teams, Nextgen collaboration platform for three customers
• Lead L4 team for Cloud and O365 deployments, DC migrations
• Worked with CTS premium accounts on Architecture design, Write, review, and approve SOW,RFP HLD, LLD, POC, Runbooks
• Worked with CoE team, functioning as a liaison between cognizant horizontal teams, vertical teams, and product vendors

Pune Area, India

• Worked as a Senior Technical Architect with AtoS India Pvt. Ltd,
• Created High Level Design document involving Virtualization, Datacenter Migration, Server Upgrades and New site deployments.
• Responsible for approval of LLD, POC, RFC, and HLD.
• Providing escalation services to BU team.
• Clientele included UK and Ireland clients for project deployments.
• Worked with Solution Architect on Hardware/Software design, licensing and procurement, Proposal documents creation and approvals.

Bangalore

*I was responsible for deploying Scenario based Solutions for the entire Support Engineering functions in Microsoft using a virtualized environment built on Hyper-V clusters and SCVMM 2012 and Actively Contributed to Ongoing Lab Projects of Private cloud eventually aimed at improving Efficiencies of Labs by virtualizing the entire Customer setup and.

Bangalore

• Acted as a Consultant, helping the SE’s, EE’s & Partner Technical Consultants in replicating customer environments in the PSS Lab for reproducing complex issues related to Microsoft products & other third-party products
• Engaged and Evangelized lab capabilities, new lab offerings to support community by delivering New Employee Orientations, Lab Brown bags & Technology presentations
• Having a good understating in breadth of Enterprise level Microsoft products (Including good knowledge in various Windows Operating Systems, AD, DHCP, DNS, WINS, Routing and Remote Access, TCP/IP, Hyper-V, SCVMM.
• Worked on onprem cloud deployment and maintenance (Hyper-V, SCVMM, Clusters, Storage (Netapp/Compel lent/EMC))
• Investigated product related issues that were affecting support metrics
• Enterprise level of networking & Storage knowledge (SAN/NAS’s). Extensively worked on Hitachi AMS 1000 & Dell Compellent

Bangalore

• Worked with Microsoft Premium customer on support, I was part of setup engineering.
• Support included Windows OS boot issue, hang issues, Disk Problems, Windows Cluster issues
• Worked in 24/7 environment where major portion was working in the night shift and handle US based clients, co-ordinate with US teams
• Worked with PG team and file bugs in the OS, Hotfix and patches
• Worked as a Beta engineer worked included test beta windows OS and help PG team with problem identification, bug creation, os and application fixes.

• Worked as a Sr. Field Engineer, I had 8 Companies under my jurisdiction & I was responsible for looking after client Systems hardware & software Installation, Configuration, break down issues and Preventive maintenance
• Lead team of Seven Field Engg. For support of Servers, Workstations, Laptops, Backup devices and Printers support
• Vendor Coordination, Management and routing of calls to the respective engineers.
• Server Management including Installations and Maintenance of IBM & HP High End Servers.
• Installation and maintenance of Windows NT Server, 2000, 2003, Windows 98 & Windows XP. Configuration of Dual Boot, Proxy Server’s, Disk Management, RAS, Dialup connections, Networking, TCP/IP, MS Outlook, Outlook.
• Configuration of Raid 0/1/10/5/5i, Configuration of Robotics tape library.

Master Of Business Administration (M.B.A.), Mba It

MBA

Diploma In Computer Engg, Computers

Diploma in Computer Engg.

Ssc

SSC