Prashant Prabhakar Email & Phone Number

Pune, Maharashtra, India

--> Deployment and Implementation: Lead the deployment of SaaS products & API Integrations for customers, ensuring smooth integration with existing systems and workflows through requirements gathering, configuration, and testing. Collaborate with technical teams and customer stakeholders to resolve any technical issues during implementation.--> Project Planning: Lead the effort for requirements gathering for customer engagements. Develop and maintain comprehensive project schedule outlining tasks, timelines, and dependencies. --> Project Monitoring: Monitor and manage project issues using trackers & dashboards, G-suite, JIRA, Slack and FreshDesk software. Collaborate with cross-functional teams to monitor project scope, goals, and deliverables. Proactively monitor project progress according to agreed-upon project timelines.--> Risk Management: Identify potential risks, escalating appropriately and assisting with development of mitigation strategies. Proactively address challenges to keep projects on track and within scope.--> Communication: Serve as the primary point of contact for both external & internal stakeholders. Facilitate clear communication among internal non-technical and technical team members, client stakeholders, and leadership. Provide regular project status updates, addressing concerns and ensuring accuracy and transparency.--> Product Expertise: Possess a deep understanding of SaaS products and technologies. Work closely with development and product support teams to ensure all requirements align with project objectives. --> Documentation: Create and accurately maintain detailed project documentation including risk/issue, action item, and financial trackers, meeting agendas and minutes.

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

As a SAM, my role was to develop co-operative relationship with stakeholders within Enterprise accounts (having 30M$ in ARR) and to demonstrate the value of Bentley’s product offerings by:- Acting as a first point of escalation, ensuring issues are prioritized appropriately and resolved without delay.- Monitoring open cases and escalating to Support teams to ensure SLAs are met and exceeded.- Managing regular Service Request and operational reviews with assigned accounts.- Reviewing trends to identify opportunities for learning or improvement, leading to enhanced product use.- Involving the right technical resources to ensure improved time to value in the use of Bentley products.- Ensuring ongoing visibility within Bentley of customer’s direction and needs.- Escalating important issues with the relevant Support, Product Management & Development teams to ensure timely responses and resolution of high priority issues.- Contributing to Quarterly Business Review (QBR) meetings with accounts, reporting upon the progress of support issues, trends and concerns.- Playing an active part in a dedicated team advancing the understanding and usage of Bentley’s solution set.- Working with Support and other teams to identify gaps in the support process that might impede and effective progress for accounts and work with managers to help close those gaps.- Defect & Enhancements backlog management.- Contributing to UAT and product improvements, gathering insights that drive product adoption and user sentiment.

Pune, Maharashtra, India

As an Engineering Lead, I was responsible for leading a group of SMEs within the team who provided analysis and maintenance support for cloud based applications.- Spearheaded an internal project on Bench-marking of analysis algorithms and software hosted on cloud.- Interfaced with internal R&D team for bug reporting and suggestions related to product improvement.- Handle customer escalations and translate customer feature requests and software bugs into functional and non-functional requirements, and prepare appropriate documentation- Automate script deployments and other routine checks & tasks on Linux environment.- Regular operational reviews of ongoing issues and escalations.- Deployment of internal tools for faster and efficient analysis of large high-throughput data.

Pune, Maharashtra, India

This was my first stint at Management where I was given a chance to lead a small group of Domain Analysts who provided worldwide technical and domain support on Agilent's Genomics platform. In addition to this, I was also responsible for :- enhancing and updating the product knowledge of Support/Internal teams through training and knowledge sessions. - Review and analysis for cases handled by the team on regular basis. - Handle customer escalations and translate customer feature requests and software bugs into functional and non-functional requirements, and prepare appropriate documentation.

Pune, Maharashtra, India

As Sr. Bioinformatics Domain Analyst, I had similar role as Bioinformatics Analyst but as an SME in the team. In addition to this I was also responsible for:- training and development of new colleagues in the team. - I also established the Sales Order validation process which was used as a framework for resolving all such issues from our customer's and clients.

Pune Area, India

As Bioinformatics Domain Analyst, I helped users around the world in getting their data from MicroArray and NGS based experiments analyzed. Helping clinical and genetic labs ready on Agilent's genomics software platform with software installation, troubleshooting and maintenance. Utilized Statistical/Machine Learning methods on high throughput data from customers and provided technical support using tools for data analysis via research and resolution of support cases.

Pune Area, India

My internship at C-DAC involved working on Support Vector Machines and Random Forests and using them with 3D Zernike descriptors for faster and efficient classification of protein structures. In this work, we worked on an algorithm to identify and predict ligand-binding sites in bacterial lipoproteins.