Prashant Shende Email & Phone Number

Pune Area, India

Project Management / Agile Management-----------------------------------------------➢ Customer Project Manager for Wholesale Business Unit - Land Line for STC, delivered the project to the System Integration Testing stage. Collaboration across cross-functional teams and partners at STC. Responsible for controlling the budget and expenditure of the Land-Line unit.➢ As a Scrum Master successfully delivered Ericsson’s first SD-WAN solution for AT&T on the AWS platform using Jira and Confluence. Shortened Release timeline by adopting CI/CD and DevOps tools for Release Management and Development.Solution Architecture------------------------➢ Responsible for Design of commercially viable end-to-end technical solutions based on customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by working closely with the Core team to translate the customer need and technology opportunities into detailed technical offerings, solutions, and proposals. Supports the Consultants during requirement analysis and high-level design phases.➢ Architecting solutions for enterprise projects – Agile-based and Cloud platform, Order Management, Catalog Management, NIM platform, and BSS/OSS Transformation Projects.➢ Develop solution offerings to manage the enterprise needs, services, systems, and technologies as large as $20M USD.Resource Management--------------------------➢ Resource Management, Hiring for Order & Catalog Management.➢ Line Management of around 30 people as the unit's Technical Project Manager (TPM). Designed and implemented an innovative recruitment model for hiring 50+ software engineers & architects at Ericsson in about 4 months.

Pune, India

➢ Develop strategic solution architecture to meet business needs of the clients on an Agile development platform for PLCM business cases.➢ Manage delivery of software interfaces across geographical locations from India to Singapore and Australia for SingTel and Optus clients, starting from Interfaces signing with Clients to delivery to SIT and code drop to customer boxes.

Pune Area, India

Clients: AT&T USA, Claro Chile, Telefonica Argentina➢ Managed global SME teams across Chile, USA, and India for Telefonica, Argentina, to improve SLA, stake holder management in a matrix organization for Order Care Application.➢ Handled Planning, Estimations, Budgeting, and Vendor Management for new offshore business deals for AT&T.➢ Developed hiring & training strategies, processes development, facilities establishment, and managed operational performance indicators for Operations Management Center for AT&T Order-2-Activation.➢ Set up new offshore projects for Claro Chile Managed Services. Brought efficiencies by developing automation strategies that reduced the Ordering backlog from 60k to 3k.➢ Incident and Service Request Management in AT&T USA using Remedy.➢ Project Management of Technical Support Teams for Amdocs ENABLER 7.5 and ENABLER Turbo Charging platform.➢ Line Management of close to 50 people for O2A support to AT&T. Planning, directly controlling, and managing daily operations.

T-Mobile, Wa, Usa

➢ Translate T-Mobile Number Management and Portability processes to Amdocs ENSEMBLE platform during challenging project takeover time, manage communication with Client teams.➢ Lead a team of software engineers for Number Management and Wireless Local Number Portability operations for managed services contract. Connect with T-Mobile Engineering teams for daily Fulfillment Operations.

Us Cellular, Bensenville, Il, Usa

➢ Managed Customer Experience by being the focal of Amdocs at client site. Suggested change requests to resolve the production issues that created business opportunities for Amdocs.➢ Designed and Implemented product changes which significantly reduced the Billing errors. Usage errors were reduced from 116k to 60k that brought additional revenue to the client.➢ Managed a team of software engineers for Amdocs billing product.

Centurylink, Monroe, La, Usa

➢ Business analysis and root cause resolutions of production issues. Redesigned production End-of-Day jobs using multi-threading operations for improved job performance.➢ Designed and implemented the Customer Service Management interface to GeoTAX system and Code-1 system.

Sprint, Overland Park, Mo, Usa

➢ System support engineer role for defect analysis and resolution of production defects for Amdocs Billing platform.➢ Triaging issues and trouble shooting incidents, management of issues and telecom bridges across several support teams.

Limassol, Cyprus

Clients: Excelcom Indonesia, US Cellular USA, Codetel Dominican Republic➢ Managed a team for the design and development of APIs for Wireless Local Number Portability (WLNP) for US Cellular and Point of Sale (POS) modules for Codetel.➢ Managed a team for Development and Implementation of CRM system for Excelcom Indonesia.Clients: Rogers Canada, TalkLine Germany➢ Development, Testing, and Implementation of Customer Service Management (CSM) interfaces for Rogers, Canada and Number Management System modules for TalkLine Germany.

Durgapur Area, India

➢ Designed and Developed Oracle Forms and Oracle Reports based Work Order Management System.➢ Regular maintenance of the system to improve workflow efficiency and Management of product releases of Work Order Management System.

Mumbai Area, India

➢ System Development and Maintenance activities pertaining to company’s Supply Chain Management System, Managed software changes for the Executive Reports and Dashboards.