* Responsible to lead large span of operations and complex service delivery for external client out of multiple delivery centers: India, Brazil & Guatemala across various FP&A functions* Responsible for high level of stakeholder management, business partnering and balancing multiple priorities without compromising on the timelines and quality of work.* Develop strategic relationship with client and influence the decision making for betterment of the organization.* Drive decision making by identifying necessary actionable steps in response to key financial or KPI variances. Build and maintain relationships with key stakeholders to manage ongoing business needs.* People Management responsibilities involving hiring, structured learning path, operations mentor for the team, performance reviews and annual appraisal.* Front ending the clients and to understand requirements and customer expectations to deliver solutions.* Leading various Transformation projects by standardizing and automating client processes so as to gain efficiencies in terms of productivity and quality* Creation and governance around Active backup mechanism so as to maintain business continuity of operations in every situation.* Understand the changing environment, client needs and provide best-in-class solution.* Manage knowledge design, implementation & support for complex F&A domain. Monitor & review solution implementation process in a collaborative manner.

* Managing FP&A team across multiple geographies: India, Brazil, Guatemala; handling Commercial Finance vertical of the client.* Leading Client’s Key Accounts portfolio for highest volume generating region of the world, ensuring adherence to baseline values for all Service Level Agreements - KPI.* Financial Planning & Forecasting: Ensuring annual budgeting and quarterly forecasting and analysis requirements are achieved accurately, completely, and on a timely basis.* Financial Performance Tracking, Analysis, & Reporting: Provide and present meaningful, concise, and clear analysis, including variance analysis to the client on financial issues and performance (actual versus budget/forecast/prior quarter/prior year, etc.).* Financial Modeling and Scenario building: Support client with scenario building for new client RFPs and re-negotiations by using necessary financial models. * Supervising team’s targets/budgets and course corrections against plan Vs actual, Client wise presentation of monthly Financials and key financial levers.* Work Transition – Direct active participation in work transition from Client to Genpact.

* Scope – 1,600 steady-state headcount, with a peak headcount of 3,000 for half of the year.* Portfolio Value - $50+ million annually.* To oversee the Annual budget, Quarterly forecast and Weekly flash processes. Communicating with all global sites on what need to be submitted, identifying that known updates are included and reviewing labor as well as non-labor expenses at regular intervals.* Applying necessary internal cost controls to ensure the actual expenses does not go beyond the budget.* To ensure client allocations are in sync, true-ups are processed monthly and it is translating properly into client P&Ls.* Conduct weekly finance review meetings with the leaders to keep them updated on actual performance against the budget, savings targets, new businesses, lost clients and their trends.* Help Operation Managers in maintaining their staff and related expenses.* Ensuring all the hirings/promotions are done on budgeted positions & apply necessary controls whenever needed. * Governs promotion related merit increase process for the unit.* Help leaders in tracking and achieving their Cost Optimization/Savings targets.* Running monthly reports to explain the changes on the headcount, attrition and financial performance to the leaders.* To provide necessary financial information to the RFP and Sales team when needed, with respect to the potential new clients.* Ensuring that all the sites and leaders across the globe are well aware of their as well as entire unit’s financial performance.* Help leaders take critical decisions with respect to hirings, savings, client alignments and cost optimization.* Managed financials for a 3-year offshore work transition project.* Led the Financial governance for a third-party vendor providing contractual labor.

* To build strong stakeholder relationships and bridge the gap between onshore and offshore teams.* To serve as a single point of contact for Resource Management for the LOBs* To manage all resource management activities like Demand-Supply, Skill Repository and Resource Allocation.* To propose and lead initiatives for the business group and help business group achieve targeted utilization & productivity goals.* To look for efficiency in the function and identify, define required tooling to support the resource management function.* To lead all communication, implementation, training, for proposed tools, processes or methods pertaining to resource management function.* To support business in meeting staffing needs and interface with extended functions like Learning & development, Recruitment.

* To source external providers & manage vendors across a range of training delivery, coaching and professional advice/* To participate in implementing improvement ideas and suggestions provided by the team members.* To develop and maintain a network or resources throughout the organization to support in the development process.* To coach others on providing high quality service.* To build strong client relationships and use client knowledge to anticipate needs.* To identify and align resources with the project and liaise with involved key parties on an ongoing basis.* To participate in external learning forums to build and leverage knowledge of competitor and market trends.* To oversight and ensure efficient use of the Learning Management System.

* To govern the Learning & Development activities for multiple units.* Responsible for ensuring that all the trainings are hassle-free and smooth.* Responsible to perform the Training Need Identification.* Prepare and roll out the Training Calendar.* Seeking Training Nominations.* Responsible for making the Logistic arrangements for trainings.* Conduct & Analyze the Training Feedback (Both Trainer & Participant).* Training Vendor Liasoning.* Responsible for developing the content using the Instructional Designing approaches.* Responsible for delivering systems, tools and soft skill trainings.* Reporting & Analytics.* To govern the Career Path Framework for Asia Pacific region.

* Responsible for conducting the new hire and upskill/refresher trainings.* To develop and govern the “Retraining Program” for the low performers.* To conduct Daily/Weekly training sessions to ensure that each team member is updated and are meeting the client expectations and targets.* To provide coaching, development direction and mentoring in attaining individual performance goals through feedback and an evaluation process.* Daily Sample scanning for the Quality Assurance team.* To provide floor support and work allocation to the team members.* To prepare weekly and monthly quality and productivity reports.* Very frequent onshore interaction related to daily tasks and queries.* To prepare and maintain standard operating procedures (SOPs).

* Quality Assurance – To ensure that all the processing and rejections for the customer requests will meet the quality standards and time constraint.* To ensure that the entire procedure of customer request is carried out end to end without any errors so as not to enable any undue losses in the transaction.* To ensure the laid down SLAs and quality targets are met without compromising on the production.* To provide regular coaching and mentoring.* To provide floor support to the team members for query resolutions.* Data review with regards to customers Pension, Savings (401k) and Health & Welfare issues.* Data Verification in order to process customer’s request by assessing documents like Power of Attorney, Guardianship and Court orders.