Prasheel C. Email & Phone Number

Greater Toronto Area, Canada

Greater Toronto Area, Canada

- Oversee complex client queries spanning finance and accounting, online media reputation on socialplatforms, pilot tests, crises management, etc.- Managed escalations by responding to urgent and/or sensitive partner inquiries, providing problemresolution to meet SLAs.- Served as an expert on the CS Partner team by collaborating with CS Partner Executive and CS Guestteams, driving platform improvements.- Recognized by Booking.com as a high performer with top Quality and PSAT monthly scores.

Toronto, Ontario, Canada

• Worked in a fast-paced environment, supporting clients and providing exceptional client experience forday-to-day banking needs.• Built client relationships by quickly resolving issues, identifying financial opportunities, and providingpersonalized sales solutions.• Assisted clients with solutions to better manage finances via, Upgrades and Benefits programs.• Achieved high sales targets by displaying exceptional product knowledge, educating clients, and up-selling premium banking services.

Toronto, Canada Area

• Served as a primary client contact for Verifone’s technical product solution for business clients• Assisted customers with operational, maintenance and training related inquiries for products and applications• Diagnosed and resolved systems errors using proprietary tools and established procedures• Achieved targets MoM on all tasks and tickets, and was proactive in improving customer relations and internal processes• Trained team members on resolving complex issues and acted as a Subject Matter Expert for Level I associates

Bangalore

• Programmed and Conceptualized live events, workshops, talk shows and festivals including Marketing activation and outdoor media planning• Increased brand visibility via marketing sponsorship, alliances and cross-promotions with brands while reducing operational costs by 40%• Managed digital media engagements budgeting, maintaining P&L statements and influencer programs to promote events and increase revenue generation• Planned monthly marketing campaigns to promote brand and calendar of events via radio, digital media and BTL activations

Bengaluru Area, India

UK/ Ireland Out of warranty and Sales - Provide assistance to customers with regard to repairs for desktops and notebooks. Was part of a specialized team within the tech support under the UK/IRE umbrella, providing sales support for Out of Warranty customers. - Working with Dell partners (Banctec, Unisys) for installation services.- Working with the Marketing Department (Dell Inc) to develop lead-generating databases.- Initiative to improve interdepartmental communications through standardized documentation.- Sales and consultation for relational and repeat customers including desktops, laptops servers, software, and peripherals.- Work closely with different departments to ensure customers get the service done within the time specified. - Mentor new team members to scale up to the team performance.

Bengaluru, Karnataka, India

The role of Product Specialist exists to ensure that information available on client products/services is of an excellent standard. Liaise with designated client contacts to ensure that all information held is current and valid.Responsible for training new agents and helping those agents to achieve the required standards set. These standards will be set in agreement with the training department. The role has responsibility for checking the accuracy and consistency of information given out to end users, by call monitoring and constant quizzing on FAQ’s.

Joined the organization as a Customer Service Representative with Campaign Microsoft catering the North America Division. Gradually was crossed trained on various tiers and was multi-skilled with all lines of business with the campaign. Prime responsibility would be answering customer calls regarding product activation and generating confirmation id's for the customers. Achievements at CLI3L-e services ltd Promoted as a Product Specialist in the month of March 2006 through Internal Job PostingWas awarded the Best Product Specialist for the month of August & September

Mumbai Area, India

• Handled inbound calls for credit cards/banking and render accurate customer service to Citibank customers.• Displayed complete onus to the customers query/problems.• Delivered service with requisite courtesy and accuracy.• Topped monthly targets for cross selling/upselling financial products.• Ensured process efficiency by achieving set targets of call quality.

Bachelor'S Degree, B.A History

10Th Standard