Prasobhan Man Pradhan Email & Phone Number

● Providing ongoing support and assistance to the Service Delivery Manager in the effective management of work orders● Coordinating service delivery to the required levels of customer satisfaction on assigned location and ensuring it meets the given SLA ● Coordinating the scheduling and deployment of field technicians and ensuring they attend the site on time to perform required task.● Assist with maintaining a Service Catalogue and associated OLAs and SLAs where required.● Coordination of customer escalations, ensuring all issues are managed in a timely fashion and handled in a courteous and professional manner

Australia

● Troubleshooting level 1 technical issues● Ensuring the functionality of new hardware● Assisting as the first point of contact for technical support● Installing and document installation and replacement of PCs● Software deployment● Understanding of desktop and laptop hardware● Escalating unresolved issues to next level of support.

Canberra, Australian Capital Territory, Australia

● Coordinating service delivery to the required levels of customer satisfaction on assigned location and ensuring it meets the given SLA ● Coordinating the scheduling and deployment of field technicians and ensuring they attend the site on time to perform required task.● Managing tickets through ITSM like BMC Remedy and used Autotask to assign tickets to the field engineer about respected task.● Assisting Service Delivery Coordinator by recruiting candidates with appropriate skill level using tools like Bullhorn and LinkedIn Recruiter. ● Assisting Service Delivery Coordinator by onboarding suppliers and coordinating with supplier to ensure the delivery of service to clients, meeting the SLA.

Australia

Kogarah, New South Wales, Australia

Sydney, Australia

• Managed and deduped the duplicate data by merging two identical set of data• Migrated users’ data from old platform new platform• Edited and managed a huge chunk of data by exporting it from Salesforce to Excel using data loader importing the edited report to Salesforce.• Tested Moodle (Learning Management System) for any error by creating course enrolling as a student and doing activities like submitting assignments and quizzes and perform User Acceptance Testing

Sydney, Australia

Master Of Information Technology, Computer Systems Networking And Telecommunications; Business Analysis; System Analysis

Computer Networking, Cloud Computing, Project Management, Introduction to TCP/IP, IoT, Database Management, System Analysis

Certificate Iv In Project Management Practice, Project Management, Competent

Diploma Of Leadership And Management, Organizational Leadership, Competent

Bachelor Of Information Management, It/Management