Prashant Patel Email & Phone Number

Massachusetts, United States

Southborough, Massachusetts

Greater Boston Area

• Participated and Prepared of high quality, detail oriented test plans for BTI7800-Next Generation Optical platform product.
• Performed test plans to deliver software & feature request releases that meet quality standards.
• Analyzed test run results, reports and updating to the database.
• Determined the cause of the problems/defects and updating the issues to Bugzilla for tracking purpose.
• Worked on BTI7800 product and reproducing customer’s set up in the lab to run regression testing for software releases and feature updates.
• Performed software/Firmware upgrades to improve performance of the BTI7800 systems.

• Worked closely with solutions architects, sales engineers and customers to establish company’s solutions designs including network installation, configuration and demo preparation.
• Conducted hands-on installations, commissioning and provisioning network configurations in the lab based on test cases, executing them and documenting results.
• Managed the implementation and support of product trials and proofs of concept.
• Analyzed requirements, research products, evaluations and technology solutions to solve customer problems.
• Assisted in the preparation of responses to RFP's. Participating in sales meetings.
• Engaged with System Integration team on company’s new next generation product. (BTI7800).

Cambridge, MA

• Administered network infrastructure in support of health sites for company’s smooth work operation
• Maintained Windows 2000/2003 Servers and administered Active Directory, Exchange, IIS, Switches, Firewall, Router
• Ensured that security policies are implemented through the use of network and OS level
• Installed and managed software, hardware in support of office network and conducted research on IT products
• Provided technical support for network troubleshooting and connectivity, performance issues
• Issued and organized help desk tickets by working closely with other departments to analyze requirements, managing software’s and licensing in support of office network

Ahmedabad Area, India (VAPI - Region)

• Managed VSAT (Satellite) Systems of Hughes Network Systems Limited for more than 85 customers.
• Inspected, audited (Site Quality), surveyed sites for new systems installation and existed VSAT systems.
• Installed new systems and provided technical support to new and existed systems (Onsite and remotely).
• Troubleshoot all the hardware equipments: Modems (PES, OKEMO, DW), UPS, RF Head, LNB, Cables, Connectors.
• Assisted with different earth stations for maintenance of VSAT and fine-tuned earth station antennas.
• Diagnosed and rectified faults including replacement of faulty parts and organized documentations.

Valsad Area, India

• Monitored computerized SCADA systems, Temperature Controller, Boiler Automation, Control Panel, AVR panel.
• Assisted in installations, maintenance of electronics and electric systems through coordination of team.
• Assisted technician in diagnosing problems, recommended necessary repairs and upgrades of circuits and systems.

Master Of Science (M.S.), Telecommunication System Management

Bachelor, Electronics & Telecommunication

Diploma, Electronics & Telecommunication