Prassanna Kumar Email & Phone Number

Tiruchirappalli, Tamil Nadu, India

Tiruchchirappalli Area, India

• Identify qualified technical resources across various geographical boundaries within United States and engage them on projects relevant to their expertise.• Sourcing active candidates using portals like Monster, Dice, Career Builder, LinkedIn, Ladders, Indeed and the company’s internal data base.• Perform in depth sourcing of passive candidates by using creative forms of online search (Boolean, social networking, LinkedIn, etc.)• Recruiting candidates of all origins like, H1B Consultants, GC Holder, US Citizens, OPT etc.• Conducting professional assessment over the telephone and/or in person for skills, experience, availability, compensation requirements and willingness to Travel/Relocate and overall suitability• Submit the resumes for the client review after prescreening the resumes.• Conducting Pre interview Assessments• Perform post interview process monitoring right from feedback gathering to candidate delivery management.• Recurrent follow ups with the client until placement of a candidate.• Performing background check, benefits negotiation and delivery of the candidate to the client• Establishing continuous professional rapport with the hiring managers to open a scope for account management with the client

Responsibilities• The identified potentials provided by the recruiters are educated on the market need for their resume and they are processed to the requirements from the close vendors.• Analyzing the candidate’s resume received from the recruitment team and understands the candidate’s core competency and qualifications.• Interact with the candidate to have insight about his profile and understands his needs based on salary, domain, relocation status etc.• Perform complete marketing cycle by gathering requirements from Tier-1 Vendors of clients, Job portals and other networking techniques.• Coordinate with the Tier-1 vendors to get the candidates profile submitted for the suitable roles and following up with them to schedule client interviews.• Negotiate for best rates for the consultants and place the candidates in a quick turnaround time.• Coordinating with the legal team and Tier-1 vendors to complete the documentation process and make the candidate on board on the stipulated time given by the client.• Updating and maintaining the database including the vendor contacts for future requirements.• Interact and develop Vendor network and get the H1B candidates placed ASAP.• Successfully Placed candidates with the clients Wellington Management, BestBuy, Amazon, Comcast etc.,• Successfully placed candidates with the technologies Java/J2EE, .NET, Network Engineers, Devops Engineers, Hadoop and Bigdata developers, iOS and Android Developers and from the domains Investment Banking, Capital Markets, Banking & Financial, Retail, Supply Chain, Healthcare, E-Commerce etc.,• Excellent knowledge of Job Portal searches on the likes of Monster, Career Builder, Dice, etc.

Chennai Area, India

• Responsible for providing technical support for the customers of Dell – North America.• Deliver service and support to end-users using and operating automated call distribution phone software, via remote• connection or over the Internet.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about• products and services.• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.• Diagnose and resolve technical hardware and software issues involving Windows operating system queries, Third• party Softwares, internet connectivity, email clients, IPTV, VOIP and more.• Resolving the end users issue within the given average call handling time with maintaining the call quality.• Handling the escalated calls from the junior associates.• Provided on floor support for the associates who are in nesting.• Generate and maintain daily reports.• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.• Follow up and make scheduled call backs to customers where necessary.• Coordinate with the client periodically and get updates about the products and process and implement the same in the• team.• Avoid legal challenges by monitoring compliance with service agreements• Stay updated with the new technologies and system information.

Chennai Area, India

Chennai Area, India

• Provided support to the customers of Commonwealth Bank, Australia regarding their prepaid cards, gift cards and• travelers cards.• Handling their queries and resolve their issues based on the client requirements.

Chennai Area, India

• Provided Technical support for the customers of Symantec – North America through an inbound call center.• Assist the customers in installing, uninstalling, fixing bugs in the Symantec products.• Provided support for the products Norton Anti Virus, Norton Internet Security, Norton 360.