• Demonstrated expertise in creating automated workflows and orchestrating IT processes across different systems and platforms, including cloud, on-premises, and hybrid environments. • Experience in identifying and analyzing IT process inefficiencies, bottlenecks, and pain points, and designing and implementing automation solutions to streamline workflows and optimize performance. • Proven ability to collaborate with cross-functional teams, including business stakeholders, IT… Show more • Demonstrated expertise in creating automated workflows and orchestrating IT processes across different systems and platforms, including cloud, on-premises, and hybrid environments. • Experience in identifying and analyzing IT process inefficiencies, bottlenecks, and pain points, and designing and implementing automation solutions to streamline workflows and optimize performance. • Proven ability to collaborate with cross-functional teams, including business stakeholders, IT operations, development, security, and compliance teams, to understand their requirements and design automation solutions that meet their needs. • Familiarity with IT service management (ITSM) frameworks such as ITIL, and experience in designing and implementing automated ITSM processes such as incident management, change management, and service request fulfillment. • Ability to monitor and troubleshoot automation solutions, perform root cause analysis, and recommend and implement corrective actions as necessary. • Familiarity with DevOps methodologies and practices, and experience in integrating IT process automation solutions into the DevOps pipeline to accelerate software delivery and improve quality. • Strong analytical, problem-solving, and communication skills, with the ability to work effectively in a fast-paced, dynamic environment. Show less