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Prasun Choudhury Email & Phone Number
Senior Director -TSO-CST
at
GEP Worldwide
1 work email found
@moengage.com
1 phone found area 777
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director -TSO-CST
Location
Bengaluru, Karnataka, India
Company size
Who is Prasun Choudhury? Overview
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Quick answer
Prasun Choudhury is listed as Senior Director -TSO-CST at GEP Worldwide, a with 6429 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at moengage.com, phone signal with area code 777, and a matched LinkedIn profile for Prasun Choudhury.
Prasun Choudhury previously worked as Senior Director Solutions Engineering at Moengage Inc. and Group Manager - Customer Experience | Digital Media at Adobe. Prasun Choudhury holds Pgp In Ai & Ml, Machine Learning & Artificial Intelligence from Purdue University.
Company email context
Email format at GEP Worldwide
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{first}.{last}@moengage.com
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Profile bio
About Prasun Choudhury
Prasun is a seasoned leader with 18 years of experience in transforming post-sales business functions from scratch to scale.With a deep understanding of the post-sales ecosystems, he has nurtured business functions like Customer Success, Technical Support / Product Support, Customer Experience & Systems Engineering, across various technology domains.Having more than a decade of leading world-class enterprises, he has thrived on the fast pace of customer success delivery environments and looks forward to solving challenging scenarios. At the foundation of these success stories, lies a pragmatic approach toward data analytics and automation. Within his span, people, data & automation are at the heart of everything!While he is an alumnus of some of the most respected institutions in the world like Cornell, Purdue and IIM Bangalore, he continues to embrace every opportunity to get back into the classroom and hone his skills further.With a firm belief in the potential of a collaborative & aligned workforce, his focus has been to constantly innovate his leadership style to enable organizations to deliver repeatable positive customer experiences while remaining aligned with the key strategic requirements of the business.Key Expertise Areas:* Strategic Leadership for post-sales operations* Product Support / Technical Support* Customer Experience Management* Chatbot Strategy & Implementation (Rasa, Dialogflow CX, AWS Lex & IBM Watson)* Customer Success* Robotic Process Automation (RPA) / UiPath* Data Analytics (Python, R)* Machine Learning (Python)* Corporate Governance (Independent Director, certified by Ministry of Corporate Affairs)
Listed skills include Wireless Networking, Technical Support, It Service Management, Management, and 34 others.
Current workplace
Prasun Choudhury's current company
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Gep Worldwide
9 roles
Prasun Choudhury work experience
A career timeline built from the work history available for this profile.
Senior Director Solutions Engineering
CurrentMy role at Moengage allows me to apply my previous experience, knowledge and expertise in machine learning & conversational AI to transform the post-sales support operations and make them more efficient and relevant to the needs of an expanding global customer base.In this role, I lead the support operations for all geographies including Americas, India, APAC, EU and MEA. As a team we have consistently delivered successful results in challenging circumstances. Here are some of our remarkable accomplishments:1. Improved CSAT scores from 85% to 97%2. Delivered a ~300% improvement in productivity3. Established the Support Operations & Strategy function to help systemically scale the operations4. Implemented Generative AI powered co-pilots for Solutions Engineers and CSM teams5. Introduced a dedicated Quality framework and tooling to improve customer experience6. Delivered 60% reduction in onboarding time for new SEs through an integrated Enablement framework tailored for the Solutions engineering team.7. Delivered operational automations in ZenDesk and internal tools to improve Resolution and Response times by 1.5X8. Delivered an Escalation resolution framework which has resulted in an industry leading metric of < 1% escalations
Nov 2021 - Present
Group Manager - Customer Experience | Digital Media
Jan 2019 - Oct 2021
Director - Global Technical Support, Billing & Infosec Support
Apr 2018 - Dec 2018
Senior Manager Technical Support & Billing Services
Apr 2016 - Mar 2018
Manager - Technical Support & Service Desk Operations
Feb 2014 - Apr 2016
Manager - Global Technical Support & Cloud Operations
Apr 2011 - Feb 2014
Senior Member Technical Staff - L2 Technical Support
Apr 2009 - Mar 2011
Member Of Technical Staff
Jan 2007 - Apr 2009
Team & coworkers
Colleagues at GEP Worldwide
Other employees you can reach at gep.com. View company contacts for 6429 employees →
VN
Vaibhav Naik
Colleague at Gep WorldwideMumbai, Maharashtra, India
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KA
Keerthi A
Colleague at Gep WorldwideTiruchirappalli, Tamil Nadu, India
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VP
Vandan Pathak
Colleague at Gep WorldwideMumbai, Maharashtra, India
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SD
Sayantan Das
Colleague at Gep WorldwideMumbai, Maharashtra, India
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TS
Tanmay Shewale
Colleague at Gep WorldwideMumbai, Maharashtra, India
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AN
Akash Naik
Colleague at Gep WorldwideNavi Mumbai, Maharashtra, India
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SH
Safina Hussain
Colleague at Gep WorldwideReading, England, United Kingdom
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KM
Katherine Marcella Silvanus Sie
Colleague at Gep WorldwideSurabaya, East Java, Indonesia
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AN
Arunraj Nagendran
Colleague at Gep WorldwideCoimbatore, Tamil Nadu, India
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PB
Prafulla Belge
Colleague at Gep WorldwideMumbai Metropolitan Region, India
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Vaibhav Naik
Colleague at Gep WorldwideMumbai, Maharashtra, India
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KA
Keerthi A
Colleague at Gep WorldwideTiruchirappalli, Tamil Nadu, India
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VP
Vandan Pathak
Colleague at Gep WorldwideMumbai, Maharashtra, India
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SD
Sayantan Das
Colleague at Gep WorldwideMumbai, Maharashtra, India
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TS
Tanmay Shewale
Colleague at Gep WorldwideMumbai, Maharashtra, India
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AN
Akash Naik
Colleague at Gep WorldwideNavi Mumbai, Maharashtra, India
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SH
Safina Hussain
Colleague at Gep WorldwideReading, England, United Kingdom
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KM
Katherine Marcella Silvanus Sie
Colleague at Gep WorldwideSurabaya, East Java, Indonesia
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AN
Arunraj Nagendran
Colleague at Gep WorldwideCoimbatore, Tamil Nadu, India
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PB
Prafulla Belge
Colleague at Gep WorldwideMumbai Metropolitan Region, India
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5 education records
Prasun Choudhury education
Pgp In Ai & Ml, Machine Learning & Artificial Intelligence
Pgp In Data Science & Machine Learning, Data Science
Executive Leadership Program, High Performance Leadership
Bachelor Of Engineering (B.E.), Mechanical Engineering, 1St Class
High School, Pcm, A+
Mount Carmel School
FAQ
Frequently asked questions about Prasun Choudhury
Quick answers generated from the profile data available on this page.
What company does Prasun Choudhury work for?
Prasun Choudhury works for GEP Worldwide.
What is Prasun Choudhury's role at GEP Worldwide?
Prasun Choudhury is listed as Senior Director -TSO-CST at GEP Worldwide.
What is Prasun Choudhury's email address?
AeroLeads has found 1 work email signal at @moengage.com for Prasun Choudhury at GEP Worldwide.
What is Prasun Choudhury's phone number?
AeroLeads has found 1 phone signal(s) with area code 777 for Prasun Choudhury at GEP Worldwide.
Where is Prasun Choudhury based?
Prasun Choudhury is based in Bengaluru, Karnataka, India while working with GEP Worldwide.
What companies has Prasun Choudhury worked for?
Prasun Choudhury has worked for Gep Worldwide, Moengage Inc., Adobe, Browserstack, and Druva.
Who are Prasun Choudhury's colleagues at GEP Worldwide?
Prasun Choudhury's colleagues at GEP Worldwide include Vaibhav Naik, Keerthi A, Vandan Pathak, Sayantan Das, and Tanmay Shewale.
How can I contact Prasun Choudhury?
You can use AeroLeads to view verified contact signals for Prasun Choudhury at GEP Worldwide, including work email, phone, and LinkedIn data when available.
What schools did Prasun Choudhury attend?
Prasun Choudhury holds Pgp In Ai & Ml, Machine Learning & Artificial Intelligence from Purdue University.
What skills is Prasun Choudhury known for?
Prasun Choudhury is listed with skills including Wireless Networking, Technical Support, It Service Management, Management, Itil, Security, Pre Sales, and Telecommunications.
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