Prasun Choudhury Email and Phone Number

Prasun is a seasoned leader with 18 years of experience in transforming post-sales business functions from scratch to scale.With a deep understanding of the post-sales ecosystems, he has nurtured business functions like Customer Success, Technical Support / Product Support, Customer Experience & Systems Engineering, across various technology domains.Having more than a decade of leading world-class enterprises, he has thrived on the fast pace of customer success delivery environments and looks forward to solving challenging scenarios. At the foundation of these success stories, lies a pragmatic approach toward data analytics and automation. Within his span, people, data & automation are at the heart of everything!While he is an alumnus of some of the most respected institutions in the world like Cornell, Purdue and IIM Bangalore, he continues to embrace every opportunity to get back into the classroom and hone his skills further.With a firm belief in the potential of a collaborative & aligned workforce, his focus has been to constantly innovate his leadership style to enable organizations to deliver repeatable positive customer experiences while remaining aligned with the key strategic requirements of the business.Key Expertise Areas:* Strategic Leadership for post-sales operations* Product Support / Technical Support* Customer Experience Management* Chatbot Strategy & Implementation (Rasa, Dialogflow CX, AWS Lex & IBM Watson)* Customer Success* Robotic Process Automation (RPA) / UiPath* Data Analytics (Python, R)* Machine Learning (Python)* Corporate Governance (Independent Director, certified by Ministry of Corporate Affairs)