● Promptly and em-pathetically handled customers guest concerns and complaints.● Pleasantly and courteously interacted with customers.● Managed each shift on time and ready to work.● Built loyal clientele through friendly interactions and consistent appreciation. ● Followed food safety procedures according to company policies and health and sanitation regulations.● Routinely moved and stocked food products.● Prepped items for later use to save staff time during busy hours.● Maintained high standards of customer service during high volume, fast-paced operations.● Cross trained and coordinated scheduling with team members to ensure seamless service.● Assembled food orders while maintaining appropriate portion control.● Strictly followed all inventory, security and labor policies and procedures.● Ordering items as and when required. ● Doing weekly stock-take and reporting it to manager/area manager.● Attending meetings as and when required. ● Building healthy team environment and making it a fun place to work for team members with less stress.● Coached and mentored employees to help them reach their full potential, resulting in increase in productivity.

1. Accountable for the overall performance of the team.2. Met business metrics for quality control and labor management, and participate in developing reports for the owners on a daily basis.3. Served as the first point of customer escalation for service-related issues, and works to reconcile customer complaints.4. Accountable for managing the team through the opening, closing, and ongoing maintenance of the facility during the assigned shift.5. Responsible for the overall health of the mechanical equipment, point of sale, security camera documentation system, and phone system.6. Responsible for creating a safe environment for customers and employees.7. Directed supervision of Assistant manager and Attendants.

My role was to -create strategies with senior management, -developing policies that will correlate with strategies, -implementing effective processes and standards, -managing customer service and ensuring customer retention,-overseeing compliance with regulations,-reporting in operational progress.

Implementing event plans and concepts, liaising and negotiating with vendors and managing branding and communication.

Generating leads, meeting or exceeding sales goals, negotiating all contracts with prospective clients and helping determine pricing schedules for quotes, promotions & negotiations.

Provide product and service information to to customers, process order, forms, and application, route calls for appropriate resources, document all call information according to standard operating procedures.