• Worked in close collaboration with 4 clients across various industries and geographies, and participated in the complete lifecycle of Projects from design to delivery

• Understood the client requirements by participating in engagements with functional and business owners of the process and helped integrate those into the o9 Platform by making 50+ Visual Representational widgets• Configured the o9 platform based on the layout set during the discussion phase by designing 200+ set of rules and procedures in IBPL (o9 Platform’s proprietary language) and SQL• Created and improved 20+ Workflows across multiple projects• Worked with the technical team to help create and implement over 15 packages in SSIS and ensured their smooth functioning on a regular cadence• Actively supported super users and end users, and trained them to use the Platform with the help of 50+ Training and Knowledge Transfer sessions• Helped in the documentation of the end-to-end solution as well as the User Manual and created 20+ help documents and functionality decks• Created 100+ Functional Test Cases and walked the super user through them to ensure that the solution is at par with the expectations• Helped in the smooth onboarding of 3 Juniors as a part of the Buddy Program• Mentored 5+ employees by conducting 15+ KT sessions and in-depth walk-throughs of the solution• Received 3 SPOT Awards for maintaining smooth continuity and contributing significantly to multiple projects• Received the highest rating (Exceptional Achievement) for 2 consecutive yearly review cycles

myHQ is a start-up based out of Delhi, providing co-working spaces in Delhi NCR • Sales and Marketing: o Onboarded 250+ clients o Worked in collaboration with top brands in travel, technology and lifestyle sector• Operations: o Optimized Processes using CRM Tools and put to use Process Flow Diagrams to solve any and all client issues o Streamlined and documented the ticket handling process• Worked in the capacity of a Community Manager of the Company o Implemented Campaigns and Community Events from Inception to Execution o Analyzed the results of these campaigns and was able to increase of the number of clients, on weekly basis, by approximately 20% at two of our spaces