1. Process Improvement for end to end operations for eastern region 2. ESG implementation

• Ideated an end-to-end retention strategy aimed to cover 10L+ bank intermediaries • Conducted competitive benchmarking for reward structures offered across different business sectors • Developed tracking parameter aimed at improving merchant performance by 50% across 2 quarters • Designed a blueprint UI for implementation of the program

• Analysed the value chain for the company to help identify the areas of weakness • Undertook customer and competitor analysis by undertaking market research activities • Devised GTM strategy for Nestle milk chocolate based on user requirement and current offering available in the marketplace

• Awarded Best Employee for exemplary round the year performance and maintaining positive cash flow • Increased paid user conversion by 20% by analyzing business requirements and new market avenues • Caused 30% reduction in client churn by developing personalized solutions to maximize CSAT • Increased P&L by 15% by segmenting user base and targeting high value customers • Undertook market research to identify different user segments and derive market insights

• Achieved 4x increase in new client acquisition by acquiring new markets • Accelerated growth in MOM revenue by 2.5x over a 3-month period by retaining 15% of existing clients • Refined customer targeting strategies by deploying data driven targeted marketing methodologies

• Aligned merchant partners on operability of Zomato app to reduce order acceptance time to within 90 seconds • Reduced merchant onboarding TAT by 45% by efficiently planning deployment targets and tactfully estimating inventory required for successful onboarding • Created pull factor for partner merchants by placing them under spotlight section of the Zomato platform • Strategized growth for 250+ merchants leading to monthly order volumes of INR 40+ lakhs • Expanded night order capacity on Zomato platform by 15% by onboarding night delivery outlets