Pratham Kumar Email & Phone Number

Greater Montreal Metropolitan Area

Montreal, Quebec, Canada

• Respond to customer inquiries via phone, email, and chat, addressing concerns and providing accurate information.
• Meet and exceed established service performance metrics, and and surpassing monthly target by 15%.Handled escalated issues, collaborating with other departments to find comprehensive solutions within the SLA.
• Utilize CRM software to document interactions, track issues, and manage customer profiles.

Saint-laurent, Quebec

- Oversee the day-to-day shipping operations. Coordinating and directing the activities of shipping staff, including shipping clerks, packers, and loaders.- Developing shipping schedules and plans to ensure that orders are processed and shipped in a timely manner. - Monitoring and managing inventory levels to ensure that products are available for.

Montreal, Quebec, Canada

- Oversee the day-to-day production activities, including tofu making, processing, and packaging, to ensure they meet quality and quantity standards.- Manage and lead a team of production workers, assigning tasks, setting goals, and providing guidance and training as needed.- Monitor the quality of tofu products at various stages of production, ensuring.