➢ Liaising with & managing Top 100 IOT/M2M Customers including Connected Cars, VTS, POS, etc. ➢ IOT/M2M Sims End to End Delivery & Technical Service Management of TOP 100 customers like Mahindra, Maruti, Wheels Eye, Hyundai, Paytm, Etc.➢ Leading the strategy & development of innovative Internet of Things (IoT) ecosystem, including defining platform requirements, customer experience & market strategies.➢ Managing RCA (Root Cause Analysis) for the Enterprise Customers, including managing their disagreements, convincing them with preventive measures along with confidence building. ➢ Responsible for driving IOT projects. This includes long term strategy Implementation, Regulatory Projects (Physical Custodian, M2M Service Provide, DKYC (Digital Know Your Customer)), system implementation & continuous improvement. ➢ Ensuring that the initiation and closure of the projects happen as per the schedule to meet the financial criteria. ➢ Project management of IOT/M2M implementation projects ➢ Experience working with CFT’s to align stakeholder expectations & ensure project success. ➢ Reporting project review meetings with Leaders, Senior VP, VP ➢ Understanding of the importance of stakeholder engagement in achieving business objectives & driving positive outcome. ➢ Managing Technical Service Management of customers on Smart Central Platform which includes Integration for enterprise customers in digital Transformation journey, System & Services high availability, process improvement & Optimization initiatives.➢ Acts as communication conduit to the executive sponsors and Program Board and provide updates against project plan. ➢ Responsible for CFT’s collaboration to enable successful deployment of strategies & improvement in processes.➢ Leading Migration Projects for overall IOT/M2M customers which includes APN Mapping, Plan Mapping, APIs, etc. ➢ Managing escalations in and out of the program.

•Delivering IOT, M2M services as per customer requirements.•Responsible for regular checks on tariff plans to ensure savings on cost to company.•Project management (SOW finalization, Vendor assessment and onboard, Procurement etc.)•Negotiation and meeting with CXO /MD level of partners.•Program management of IOT implementation projects (Car automotive /Energy /telecom/insurance etc.)•End to end project delivery management.•Reporting project review meeting with CEO /VP•Provide End-to-End IoT solution from IOT SIM’s/Device/Sensor/Gateway onboarding on IoT platform to Analytics layer for real-time and predictive insights.•Identifies and partners with both internal and external program stakeholders. Communicate plans, status, and issues to senior level management/client/stakeholders as required.•Manage the program to ensure that the business objectives are achieved with in the specified criterion.•Ensure that the initiation and closure of the projects happen as per the schedule to meet the financial criteria.•IOT Sims End to End Delivery & Management to customer like Morris Garages (MG), Nissan, etc.•Maintaining inventory report of complete inventory of SIMs required for IOT services.•Keeping track of KYC documentation of all the customers.•Analyzing on usage & monitoring the zero usage of the customers.•Coordinating with TSPs for getting services activated & delivered as per customers requirement.•Regularly checking payments received from existing Corporate Accounts.•Responsible for implementation of process improvements & streamlining work processes.•Reconciliation of the invoices raised by telco & ask for credit note or reversal in case of excess billing.•Responsible for creating and maintaining Program Plan On record.•Acts as communication conduit to the executive sponsors and Program Board and provide updates against program plan.•Managing escalations into and out of the program.

•Certified Scrum Master® (CSM®)•Coordination with internal teams to deliver internet leased lines to International as well as India customers.•Proactive escalation for valued customers.•Coordinating with vendors and clients for service related problems.•Conducting meetings with cross functional teams to discuss recurring project issues.•Handled various projects related to complex solution deliveries.•Handled projects on change requests for corporate customers including local loop, distant end carrier etc. •Team Leader for Vendor Payments as well as Termination Cases.•Handling all the Reception cases i.e. SRN/GRN completion for International as well as India location for releasing the payment to vendor where equipment is Delivered, Installed and support provided.•Taking regular follow up with Payment team to release the payment to vendors also alternate days calls with all the stake holders like Neeco, Wipro, Inflow, IBM, etc.•Dealing with Sale Support, Program Management, CMIP, VNOC, BOP, IT Termination, GAM, ASP, BSSE Team, Material & Logistic Team, Supply chain management Team.•Ensuring payment to vendors for the project delivered globally.•Analyzing End to End Network Solution Diagram based on customer requirement.•Feasibility, planning & service delivery for carrier & enterprise customers.•Managing the requirements of Customer which had aggressive timelines.•Kept close watch on the task closure, schedule close watch for smooth project deliveries and update correct information in M6, SFDC & BSSE Orders. •Worked with respective vendors for Automation process which includes CPE Automation, Vendor Payment Automation, etc. to be automated via BOT.•Co-ordination with Internal Stakeholders- Solution Architect, Provisioning team, WTD team, Product Team, Finance and Sales Team.•Responsible for bridging the process gap with cross functional teams which includes sales, finance, etc.

• Responsible to maintain Task to Access Manager within the agreed TAT (Turnaround Time)• Provide Weekly/Monthly report to management on TAT.• Ensured right Purchase Order for equipment’s and services are released on Vendor.• Prioritized and coordinated tasks to complete projects within deadlines.• Handled internal & external customer and Vendors for CPE requirement of India as well as International customer orders for their various types of services (IDC, ILL, GVPN, etc.)• Purchase Order for equipment’s and services are released on Vendor. • Maintaining master data for International & National deliveries, right from getting MRN and Invoicing done and there after following up with warehouse and courier teams for their dispatch and delivery at customer site. • Have handle SAP to create PO, MRN, SRN, GRN for India as well as International projects.

• Basic knowledge of HUAWEI NMS & ECI NMS.• Co-ordination with vendors to complete the fiber laying (OSP & IBD), FMS installation, splicing.• Working with Huawei MUX OSN series and ECI MUX BG & XDM series.• Checking the BW feasibility in existing ring.• Planning of new mux topology & execute the same.• Taking follow up with provisioning team to provision the requested link.• Co-ordinate with ENOC, IPNOC for testing the link before handover to customer.• Knowledge of various testers for link test (PRI, Smart class, etc.)• Installing MUX, SFP, FMS, OTR, routing patch cords (LC-SC, SC-SC).