Prathamesh Patkar Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

 Led end-to-end program management for SaaS solutions like CLM, Legal Intake, Legal Enquiry, Corporate Governance, Litigation, Matter Management, RFP, COI, and Anti-Corruption Intake, overseeing multiple concurrent projects to ensure alignment with business objectives and client expectations. Lead and manage 50+ challenging projects, catering to diverse industry verticals and geographical locations. Travel to client site for project-related meetings. Facilitated customer digital transformation by aligning SaaS solutions with key business objectives, leading to a 20% improvement in project delivery time and a 25% reduction in project overruns. Collaborated with stakeholders and clients to define project scope & deliverables, develop a develop a project plan, and develop solutions using BRD, SDD, and CR that meet the needs and business objectives. Established processes, provided regular updates, and conducted one-on-one sessions with the team to foster effective project management practices and continuous learning. Provided strategic recommendations to management on best practices for enhancing implementation processes and product capabilities. Maintained key customer relationships, serving as the company sponsor for key deployments, offering expert guidance on product utilization, aligning with industry trends, and advising on best practices to optimize outcomes.

Mumbai, Maharashtra, India

• Leading a team of 8+ functional managers and other consultants to ensure that projects are completed on time and within budget.• Created an inspiring team environment with open communication culture.• Set KPIs and KRAs for the team and monitor the progress.• Strategizing plans to achieve team goals in a timely manner within the stipulated time frame.• Maintaining a track record of team progress and documenting the same to make accurate reports.

Mumbai, Maharashtra, India

• Managing project implementation, including planning, scheduling and execution, UAT, Adoption, etc.• Working with clients to define their needs and develop solutions that meet expectations using BRDs and CRFs.• Performing the implementation using project management strategies like Agile, Waterfall, SCRUM, and KANBAN.• Conducting requirement gathering workshops (Design) and working with configuration teams to ensure the solution meets the client's needs.• Serving as a trusted advisor to customers throughout the sales cycle, providing expert guidance on product usage, industry trends, and best practices.

Mumbai Area, India

• Managing a team of Customer Success Specialists and ensuring that all key metrics of performance are met and exceeded• Proactively managing the customer lifecycle, including onboarding, adoption, and renewal of 30+ key and large enterprises in India, Middle East and Africa• Driving 45% of total active DAU of Lark India• Developed a strong understanding of the customer’s business, challenges, use cases, and industry trends to advise help them achieve their objectives• Established success plan which includes engagement, adoption, advocate, drip campaign, usage analysis, and customer status documents• Developed a network of champions within each account through education, coaching, troubleshooting, and workshops• Interfaced and collaborated with internal stakeholders (Product Managers, Developers, Pre-sales) to complete customer goals which include major and/ or trending feature requests, issues/ bugs, API integrations, BOT developments, etc.• Led end-to-end customized integrations for KA/LA accounts which include Tally ERP Integration, Sales DCR BOTs, User management, Help Center, etc.• Analyze and monitor adoption and product utilization - alerting customers on any risk and general awareness based on these trending metrics• Solicit case studies, ROI, and testimonials from customers in order to both validate the value proposition and gather the feedback

Mumbai, Maharashtra, India

• Led end-to-end deliveries for B2B customized applications by working with customers to analyze requirements independently; and developed technical solutions along with internal stakeholders by defining scope, priorities, efforts, process, and risks• Collaborated with product teams to bring in-depth insights on real-world customer needs to craft the product roadmap• Drove revenue through renewals, cross-sells and upsells worth USD 1M• Implemented customized solutions like HRMS, CRM, Communication & Collaboration tools and loyalty solution’s with end to end delivery• Maintain trackers, reports for client interaction, product/ service usage etc.

Thane, Maharashtra, India

• Responsible to generate sales with existing customers through renewals, cross-sells, and upsells of USD 4M• Performed deployment, maintenance, and troubleshooting of SaaS products, network devices & applications, cloud services• Executed UAT, validation/qualification of software’s and products as per the regulated norms• Assisted Customers through email, telephone, remote assistance, and outbound visits• Worked with clients in the pharmaceutical, logistics, clinical diagnostic laboratories, hospitals, and food industry

Bachelor'S Engineering, Biomedical/Medical Engineering

Diploma, Medical Electronics

Projects: 1) Wireless Patient Monitoring System