Technical Support Engineer
CurrentWindows Server Management: Managed and maintained Windows Server environments, ensuring high availability, security, and performance. Windows Administration: Oversaw the administration of Windows systems, including regular updates, security patching, and system monitoring. Active Directory: Managed Active Directory, including user accounts, group policies, and permissions to ensure secure and efficient access control. VMware: Administered VMware environments, including the setup and maintenance of virtual machines, resource allocation, and performance tuning. Cloud Migration: Led 1300+ successful cloud migration projects, moving on-premises infrastructure to cloud platforms, optimizing performance and reducing costs. Opera Installation: Implemented and supported Opera PMS installations for hotel clients, ensuring seamless integration with existing IT infrastructure. Client Management: Provided top-tier client management, working closely with clients to understand their needs, deliver tailored solutions, and ensure satisfaction. Revenue Generation: Contributed to revenue growth by identifying opportunities for upselling IT services and solutions, leading to a 15% increase in annual revenue.
